Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 23:44:28 +0000

How to Post a Message for Support

Denali exchange feed

View Count: 474

[2021-03-01 11:02:58] #1 [Go To First Post]
User453439 - Posts: 7
Hi I pay annually for all exchange feeds. This morning my Denali feed was disconnected and needed to be activated per the Account Control Panel? However, in order to activate, I had to pay a month's subscription? Can you explain please? Thanks

[2021-03-01 13:08:11] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I pay annually for all exchange feeds. What do you mean by this? The Denali Exchange Data Feed is paid for month by month. You do have to pay for this data feed and it is 20 USD per month plus the exchange fees in your case. The Denali Data Feed is now active on your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-01 16:52:23] #3 [Go To First Post]
User453439 - Posts: 7
Thanks for that. I am an annual subscription and my control panel states that I am paid to September 2021. I have not been billed for Denali separately (i.e outside of the annual sub) until today, when it was deactivated? The Denali feed is active as I activated it this a, after it was deactivated? Hope this helps and might confirm the position for me. Many thanks

[2021-03-01 17:13:50] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Up until recently the Denali Exchange Data Feed has always been separate from a Sierra Chart Service Package and has been paid for month-to-month. This is all we can say. Anyway it is active now and you are all set. There is nothing more you need to do. This is definitely not true: . I have not been billed for Denali separately While recently we do have new service packages which include the Denali data feed, those are month-to-month packages, And you have not used them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-01 17:14:00

To post a message in this thread, you need to log in with your Sierra Chart account: