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Date/Time: Fri, 29 Mar 2024 02:11:28 +0000



Order cancellation failed

View Count: 444

[2021-02-26 18:36:24]
User626487 - Posts: 7
Dear Support Team,

I had an issue today: my custom study inserted first order without problem. A second order was filled and then something went wrong.
Please find attached activity log

Thank you
Private File
Attachment Deleted.
[2021-02-26 19:41:55]
Sierra Chart Engineering - Posts: 104368
You need to contact your broker about this:

Order cancellation failed | Reject text: The order was in a state that prohibited a cancel request. Internal Order ID: 277. Service Order ID: 490001587. Symbol: F.US.CLEJ21. Account: *** | 2021-02-26 18:43:32.390 *

This is a CQG error.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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