Support Board
Date/Time: Fri, 31 Oct 2025 18:24:12 +0000
I submitted logs for you to review. I was liquidated automatically by Sierra charts
View Count: 1086
| [2021-02-25 21:26:58] |
| User715828 - Posts: 61 |
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Can please review my logs her is what i wrote Hi, my position was closed automatically at 12:58 PST. I believe sierra charts is doing this. I called AMP and they said that they did not sell the postion. I was long 7 micro ES, I ended up buying 5 back and still hold. I tried looking under global settings/Global Profit/loss management to see if Flatten Postions at a Set Time was enabled but it is NOT. So I need help trying to figure out why my postion was sold. Thank you |
| [2021-02-25 22:14:51] |
| User715828 - Posts: 61 |
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I discovered from the activity log that there was the following entry at 12:58:59 Order update (New) Info flatten and cancel at set time for symbol and account. flatten&cancel [last 3830.25. current position quantity 7} ... please see the attached document. I checked under global settings / global profit/loss management and Flatten Postions at Set Time is Not enabled. Where can this be coming from? thank you |
 Activity log showing closed position.pdf - Attached On 2021-02-25 22:14:30 UTC - Size: 31.3 KB - 365 views |
| [2021-02-25 22:46:47] |
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This is set through the Trade Window for the chart or Trading DOM: Basic Trading and the Trade Window: A >> Flatten And Cancel at Set Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-25 22:46:56
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| [2021-05-03 20:20:57] |
| User715828 - Posts: 61 |
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This happened to me again today around 1 minute before the close. I checked my settings and the flatten and cancel at set time is set to disabled on my trade windows. I think I checked them all. Is there a way to set this across all order entry windows. I have many charts and they all have chart trading enabled. I checked all the charts that I commonly use and they are all set to disabled.
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