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Direct MessagesDate/Time: Fri, 03 May 2024 16:34:03 +0000
New Direct Account
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| [2021-02-23 15:12:26] |
| User640165 - Posts: 3 |
|
Hello, I currently have an account being paid through AMP and I'm going to change over to a Direct Account with you. Couple of questions. I'm planning on opening a Dorman account to continue to utilize TT until your direct routing is setup. I take it Dorman are still supporting TT now right? Figured that was who you might be referencing on the board post. I tried to confirm with them directly on Friday but haven't heard back from them or anybody of the other 4 firms I've tried to contact. Furthermore, when I get the direct account setup and select "Disable ALL Exchange Data" with AMP to cancel them charging me, will I lose access to the exchanges (CME Bundle) for the rest of this month thus having to pay them again through my new account for this month to re-activate? Any problems doing that as far as non-pro / pro user? Or does the information that I've already paid them this month move to the new account I'm about to create? Thank you for your help, Zach |
| [2021-02-23 16:21:24] |
| John - SC Support - Posts: 31350 |
|
Dorman is still supporting TT and hence the Sierra Chart Order Routing Service. In terms of a new Direct Account, we recommend using this same account and disconnecting it from AMP. This will allow you to continue to use the Denali Exchange Data Feed without any interruption or having to pay additional fees. We can help you with the switch when you are ready. Or you can select the button on the Control Panel that states "Clear Affiliation". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-25 19:29:03] |
| User640165 - Posts: 3 |
|
I'm ready to make this switch. I've opened an account at Dorman and it'll be funded by the end of the day. I'm planning on keeping my account with AMP open. I clicked "Clear Affiliation" on the Control Panel and received the following message. "AccountNumber": CAID change to (default) blocked, as user is on Reseller Billing. "AccountNumber": There was a problem removing the affiliation to 'amp'. Please start an Account Support Ticket. I already have an Account Support Ticket open for this. |
| [2021-02-25 19:49:47] |
| John - SC Support - Posts: 31350 |
|
They will take care of removing the affiliation of your account with them. Once that is done then you can get the setup with Dorman finished up.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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