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All the sudden cannot longer connect to data feed

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[2021-02-22 15:29:50] #1 [Go To First Post]
User788130 - Posts: 5
was working yesterday during day, stop working at night. here the log. i am new to this platform, no idea if /when/how u can respond thanks Reading Internal Order ID file. \| 2021-02-20 12:11:25.372 Reading Trade Orders file. \| 2021-02-20 12:11:25.505 Reading Trade Positions file. \| 2021-02-20 12:11:25.508 Reading Trade Account Data files. \| 2021-02-20 12:11:25.511 UDPListener (1532). Port 22904 \| Listening on UDP port 22904. \| 2021-02-20 12:11:25.555 Software version: 2230 64-bit \| 2021-02-20 12:11:25.555 Primary Thread ID: 6024 \| 2021-02-20 12:11:25.556 Usage end date: 2021-03-05 \| 2021-02-20 12:11:25.556 Enabled for: Advanced Features 2. \| 2021-02-20 12:11:25.556 Enabled for: Sierra Chart Historical Data Service. \| 2021-02-20 12:11:25.556 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-02-20 12:11:25.556 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-02-20 12:11:25.556 Current selected Data/Trading service: GAIN Capital/OEC \| 2021-02-20 12:11:25.556 Custom symbol settings values: enabled \| 2021-02-20 12:11:25.556 Chart Update Interval: 500 \| 2021-02-20 12:11:25.556 Intraday Data Storage Time Unit: 0 \| 2021-02-20 12:11:25.556 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-02-20 12:11:25.556 2021-02-20 17:11:25 Local computer time in UTC \| 2021-02-20 12:11:25.556 2021-02-20 12:11:25 Local computer time in SC Time Zone \| 2021-02-20 12:11:25.556 2021-02-20 17:11:25 Server time in UTC \| 2021-02-20 12:11:25.556 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-02-20 12:11:25.556 Program path: C:\SierraChart\ \| 2021-02-20 12:11:25.556 Data Files path: C:\SierraChart\Data\ \| 2021-02-20 12:11:25.556 OS Version Number: 10.0 \| 2021-02-20 12:11:25.556 Locale Setting: C \| 2021-02-20 12:11:25.556 DLLs: UserContributedStudies_64.dll \| 2021-02-20 12:11:25.556 Allowed protected custom studies: \| 2021-02-20 12:11:25.556 (Portion of message log removed) GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2021-02-20 12:29:10.391 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2021-02-20 12:29:10.394 GAIN Capital FIX Trading socket (1) \| New receive buffer size: 5242880 \| 2021-02-20 12:29:10.394 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 64.94.37.222. \| 2021-02-20 12:29:10.394 GAIN Capital FIX Trading: Connected to FIX server. \| 2021-02-20 12:29:10.435 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=ABassetto368. \| 2021-02-20 12:29:10.640 GAIN Capital FIX Trading socket (1) \| Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. \| 2021-02-20 12:29:10.746 GAIN Capital FIX Trading socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-02-20 12:29:10.746 * GAIN Capital FIX Trading socket (1) \| CloseSocket call. \| 2021-02-20 12:29:10.747 GAIN Capital FIX Trading socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-02-20 12:29:10.747 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2021-02-20 12:29:10.747 GAIN Capital FIX Trading socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2021-02-20 12:29:10.747 GAIN Capital FIX Trading socket (1) \| Closed. \| 2021-02-20 12:29:10.747 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2021-02-20 12:29:10.747 Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-02-20 12:29:10.747 GAIN Capital/OEC \| Disconnected from the trading server. \| 2021-02-20 12:29:10.747 GAIN Capital FAST Data socket (0) \| CloseSocket call. \| 2021-02-20 12:29:10.765 GAIN Capital/OEC \| Disconnected. \| 2021-02-20 12:29:10.766 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-02-20 12:29:10.766 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2021-02-20 12:31:10.769 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2021-02-20 12:31:10.817 GAIN Capital FIX Trading socket (1) \| New receive buffer size: 5242880 \| 2021-02-20 12:31:10.817 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 64.94.37.222. \| 2021-02-20 12:31:10.817 GAIN Capital FIX Trading: Connected to FIX server. \| 2021-02-20 12:31:10.858 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=ABassetto368. \| 2021-02-20 12:31:11.091 GAIN Capital FIX Trading socket (1) \| Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. \| 2021-02-20 12:31:11.196 GAIN Capital FIX Trading socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-02-20 12:31:11.196 * GAIN Capital FIX Trading socket (1) \| CloseSocket call. \| 2021-02-20 12:31:11.196 GAIN Capital FIX Trading socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-02-20 12:31:11.196 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2021-02-20 12:31:11.196 GAIN Capital FIX Trading socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2021-02-20 12:31:11.197 GAIN Capital FIX Trading socket (1) \| Closed. \| 2021-02-20 12:31:11.197 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2021-02-20 12:31:11.197 Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-02-20 12:31:11.197 GAIN Capital/OEC \| Disconnected from the trading server. \| 2021-02-20 12:31:11.197 GAIN Capital FAST Data socket (0) \| CloseSocket call. \| 2021-02-20 12:31:11.206 GAIN Capital/OEC \| Disconnected. \| 2021-02-20 12:31:11.206 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. \| 2021-02-20 12:31:11.207 Date Time Of Last Edit: 2021-02-22 20:16:57

[2021-02-22 18:53:33] #2 [Go To First Post]
John - SC Support - Posts: 31334
The following are the pertinent messages: GAIN Capital FIX Trading socket (1) \| Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. \| 2021-02-20 12:13:54.746 GAIN Capital FIX Trading socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-02-20 12:13:54.746 Refer to the information here: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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