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Date/Time: Mon, 13 May 2024 07:10:50 +0000

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Data Feed Problem

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[2021-02-19 00:22:20] #1 [Go To First Post]
ScottK - Posts: 43
Hi. At around 10:56 am CST today my data feed quit for a little while. I had a bunch of equities charts open at the time. Was there any known problem at your end, or was it at mine? I just subscribed to Denali data feed, does that mean my equities charts are now being populated by Denali data, or are they still being populated by Sierra data? I'm just trying to figure out what happened. Also, I was trying to bring up some new Bitcoin ETF's. I believe they are on the Toronto Stock Exchange. They are BTCC.B and BTCC.U but Sierra Charts will not bring them up. Any idea what the problem with that may be? Thanks, ScottK

[2021-02-19 14:57:12] #2 [Go To First Post]
John - SC Support - Posts: 31555
There was not a problem on our end, so we cannot say what the exact issue you were having at 10:56am, unless you have your Message Logs saved to file, in which case you could take a look at the file from yesterday and see if there was a disconnect at that time. The files are stored in the folder "Logs" located under your main Sierra Chart installation folder. You are continuing to get the U.S. Equities from the same source, which is our Sierra Chart Exchange Data Feed. Nothing has changed in that. You are just now also getting CME data through our Denali Exchange Data Feed. It looks like the symbols you need to use are BTCC-B.TO and BTCC-U.TO For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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