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Date/Time: Mon, 29 Apr 2024 04:25:20 +0000

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Receing Error when trying to log in

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[2021-02-18 18:14:07] #1 [Go To First Post]
Joel Wisdo1 - Posts: 15
Hey Sierra, I am receiving the following - "Have reached the exceed number of logged in user" error message when trying to access my Sierra account. I should have the ability to log in with 2 systems and there is only one person logged into the account right now.


Sierra Account Log in Error.png / V - Attached On 2021-02-18 18:11:34 UTC - Size: 89.26 KB - 133 views Attachment Deleted.

[2021-02-18 19:38:53] #2 [Go To First Post]
John - SC Support - Posts: 31159
We do see 3 separate computers having accessed your account in the past 2 days, but we do not know which ones are currently connected or not. We also see that right now (14:38 Eastern US Time), you are showing just 1 connection (again, we do not know which computer). So you should be good to connect again from one other computer. Let us know if you continue to have a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-18 20:48:14] #3 [Go To First Post]
Joel Wisdo1 - Posts: 15
Disregard the above statement. There was a rogue laptop logged into the account.

[2021-02-18 20:49:05] #4 [Go To First Post]
Joel Wisdo1 - Posts: 15
Thank you for the response and the patience.

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