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Date/Time: Fri, 19 Apr 2024 21:20:12 +0000



Delayed Eurex data feed frozen?

View Count: 488

[2021-02-17 11:15:03]
DF86 - Posts: 14
My Eurex charts havent updated or moved since 1500 last friday, I have tried:

Edit > Reload and recalculate
Edit > Reload intraday chart

No luck, all my other charts ( non Eurex ) are fine with the chart settings I have, I use Denali.

Cheers
[2021-02-17 13:16:13]
Sierra Chart Engineering - Posts: 104368
We had to switch the delayed feed earlier to our secondary EUREX feed due to an issue with the primary with market depth which interrupted it by 15 minutes.

It definitely is operational now. If not, we need to know what symbol you are not seeing updates for.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-02-17 13:16:49
[2021-02-17 14:20:08]
DF86 - Posts: 14
FESXH21_FUT_Eurex
FGBLH21_FUT_Eurex

Theyre the ones that are frozen, I havent checked any other Eurex contracts.
[2021-02-17 14:42:57]
Sierra Chart Engineering - Posts: 104368
The problem is you are running an older Sierra Chart version. Update:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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