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Eliminating "Save spreadsheet 'X'.scss?" dialogue

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[2021-02-09 13:10:17] #1 [Go To First Post]
BenjaminR - Posts: 168
I've got a chartbook I use regularly with 4 spreadsheet studies. When I close the chartbook, I have to answer each dialogue about saving the spreadsheet. These pop up even when using 'File>Save All' first. I have the studies set to save periodically as well. This is a bit of a hassle every time I have to close the chartbook, & I'd rather just that is closed down without asking me whether or not I want to save each spreadsheet individually, before it will close. I've searched the support board & the study description first, by the way. Did I miss something? Please advise. Thank you!

[2021-02-09 13:28:07] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes that probably does make sense you are always prompted to save. We will have to look into this later. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-09 15:04:02] #3 [Go To First Post]
User657945 - Posts: 226
plus1 thx

[2021-02-16 12:38:59] #4 [Go To First Post]
BenjaminR - Posts: 168
It's worth mentioning, that at one point I do not recall having this step of saving each spreadsheet individually when closing a chartbook. Again, it is a time-waster & a hassle. I discovered in recent release notes, a note about making some change to the spreadsheet study & how it saves. I am pointing this out because it may be where something changed & it might make it easier to troubleshoot this: 2133 Release Date: 2020-07-09 [Link] - [Top] Resolved a problem from version 2132 where Spreadsheet files were not saving. This is now resolved. There are backup of Spreadsheet files made. For instructions, refer to Accessing a Backup Spreadsheet File.

[2021-02-16 12:39:41] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No this could not have been it. That is unrelated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-26 13:52:23] #6 [Go To First Post]
BenjaminR - Posts: 168
Hi Engineering... this hasn't been resolved through newer versions... I made a 2 minute video to illustrate the problem more clearly: https://youtu.be/5yHGh22UDs0 Thank you!

[2022-08-29 08:57:44] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14205
We will look this over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-29 12:09:30] #8 [Go To First Post]
Sawtooth - Posts: 3993
Currently, when you Save a chartbook, all spreadsheet studies are also saved, without a dialog for each. Removing the dialogs for each spreadsheet study when Closing the chartbook would then be consistent behavior.

[2022-08-29 14:10:16] #9 [Go To First Post]
BenjaminR - Posts: 168
tomgilb- I'm not sure if you're simply saying it's to be expected, or suggesting there's a way for me to 'remove the dialogues' for each spreadsheet study. I don't know if or where a setting is for that. I would prefer to close/save the chartbook once, vs. clicking 'yes' for each of the spreadsheet studies as well.

[2022-08-30 00:02:02] #10 [Go To First Post]
Sawtooth - Posts: 3993
I was saying that there is an inconsistency when saving (open/save chartbook vs close/save chartbook), and that your suggestion would eliminate that inconsistency, and that I also like your suggestion.

[2022-09-16 21:38:07] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14205
We worked on a solution to this. This was very involved to implement a solution to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-19 14:27:00] #12 [Go To First Post]
BenjaminR - Posts: 168
I installed the current release 2439 today. There was no difference. Is it going to be in another release soon? Or maybe I'm not understanding the last reply...?

[2022-09-19 21:40:00] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 14205
This has not yet been released. Just give us one more day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-24 16:00:04] #14 [Go To First Post]
BenjaminR - Posts: 168
Appears to have been implemented in version 2442 & seems to be working perfectly. Thank you, Sierra_Chart Engineering!!!

[2023-10-04 11:53:11] #15 [Go To First Post]
BenjaminR - Posts: 168
Hello Sierra Chart Engineering: Running version 2543, & this issus seems to have come back. I am prompted to save each individual spreadsheet when closing a chartbook with spreadsheets. In this case, there is a 'levels' spreadsheet for each instrument, so there's 6 spreadsheets which ask to be saved when closing the chartbook(s). Please advise, thank you!

[2023-10-04 14:59:31] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 14205
There have been no changes. We do not see how this issue is specific to any recent version. We cannot reproduce the problem and we will not be spending further time on this. Just accept it the way it is in your particular case for whatever reason. We are not able to reproduce the problem and this was a very complex, implementation effort and we are just not going to be spending further time on it. This support request is now considered closed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-04 15:01:35

[2023-10-04 15:21:07] #17 [Go To First Post]
BenjaminR - Posts: 168
Really baffling how I take the time to simply report this to you, after I spent considerable time searching the support board for any other reports first, & then to find my original ticket from 2 year ago- only to receive a reply is beyond condescending & snarky. I have no idea what is or was involved in fixing it or how complex it was- I am a long time customer & end user & reported a nuisance issue that was formerly fixed- and now has re-appeared. It's really that simple. I am constantly recommending Sierra Chart to other traders & I do NOT appreciate being spoken to like a child or like I'm personally a pain in your @ss. This isn't the first time replies from a certain engineer(s) have come off as extremely rude, by the way. Date Time Of Last Edit: 2023-10-04 15:22:01

[2023-10-04 15:21:35] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 14205
Thank you: This isn't the first time replies from a certain engineer(s) have come off as extremely rude, by the way. This matter is closed. We have to prioritize things and we cannot allocate any time to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-04 15:22:56

[2023-10-04 16:50:40] #19 [Go To First Post]
Sierra_Chart Engineering - Posts: 14205
One thing we do see, is that you will be prompted to save each individual Spreadsheet, which are associated with Spreadsheet studies, if you choose not to save the Chartbook when closing the Chartbook. This is just simply how it is and how spreadsheets work when closed to ensure no data is lost when they are closed. It is the same with a Chartbook. You are always prompted to save a Chartbook when closing it. The original work that was done, still functions properly. We have verified that, and we do not know what the scenario is you are running into now. We made a special effort to implement a solution for you, but we cannot do anything more on this because this was never seen as a critical problem/issue, to resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-04 18:22:17] #20 [Go To First Post]
BenjaminR - Posts: 168
Thank you for verifying nothing changed in the original work you did, & looking into it. I do understand needing to prioritize, & also commend you on the sheer number of tickets & issues you deal with on a daily basis, all while continuously upgrading Sierra Chart & responding to repeat questions that are already answered somewhere in the Support history. Thank you.

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