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Date/Time: Thu, 28 Mar 2024 14:20:15 +0000



Delayed data even thought i payed for real time data

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[2021-02-08 22:51:13]
User177329 - Posts: 33
choose real time data and it showes me (Delayed) 00:01:00, i dont know but when i read the instructions it says that the data wont delay more than 30 seconds, and cant trade with 1 min delayed data. Is it possible to fix it? my internet connection looks good and i pay for 250mb/s internet speed. Speedtest shows very good internet connection. How could i fix it please?
[2021-02-09 01:51:14]
Sierra Chart Engineering - Posts: 104368
You will be getting real-time data, for the symbols on the CME exchange.

Tell us the exact symbol that is delayed.

And for the record you paid for the professional exchange fee. The prior response indicated you did not. We apologize for that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-02-09 06:19:26]
User177329 - Posts: 33
EURO FUTURE 6E MAR 2021.
6EH21-CME
https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=47909
Date Time Of Last Edit: 2021-02-09 06:48:43
imageScreenshot 2021-02-09 074826.png / V - Attached On 2021-02-09 06:47:40 UTC - Size: 10.9 KB - 244 views
Attachment Deleted.
[2021-02-09 18:03:34]
Sierra Chart Engineering - Posts: 104368
That indicates the delay of just one minute. This may be due to your computer's clock not being set correctly. Refer to:
Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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