Support Board
Date/Time: Tue, 16 Sep 2025 06:28:58 +0000
Continuous contracts not working
View Count: 493
| [2021-02-04 15:49:34] |
| Chris32 - Posts: 62 |
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Hello, With Interactive Brokers trading service, continuous futures contracts do not work anymore for me. I get this in the log : Triggering next historical data download in queue. | 2021-02-04 09:36:10.442 ZB-202103-ECBOT [CV][M] Daily #1 | Reloading chart. | 2021-02-04 09:36:10.455 ZB-202103-ECBOT [CV][M] Daily #1 | Limiting the number of years to load data for to 0 years for the continuous futures chart. Reason: Account level limitation. | 2021-02-04 09:36:10.455 ZB-202103-ECBOT [CV][M] Daily #1 | Limiting the number of years to download historical data for to 0 years for the continuous futures chart. Reason: Account level limitation. | 2021-02-04 09:36:10.455 What is that account level limitation? - "Allow support for sierra chart data feeds" is set to "Yes" in Data/Trade service settings - I have tried updating the symbol settings - I have tried deleting all data / redownloading Thanks |
| [2021-02-04 16:09:11] |
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We apologize for this. We are taking care of this now. You will need to restart Sierra Chart when this is done. Just allow us about 15 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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