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Date/Time: Thu, 18 Oct 2018 23:40:03 +0000

bid ask data not filling in properly in v965

Support Request:
[2013-04-19 12:39:55]
MMX - Posts: 80
I use Rithmic, and Wednesday afternoon I upgraded from v948 to v965. When I turned the computer on this morning (and yesterday morning as well) the bid ask data for the number bars was not present from yesterday's close up to the time I turned the computer on. The number bars don't have numbers or shading and the BidVolume vs AskVolume indicator is flatlined. Once the computer is turned on, from that point forward, everything works just as it should.

Also, I use a 20 min chart for my daily volume profile chart, this chart is set to display only 1 day. This worked fine until Wednesday afternoon, now when I turn the computer on in the morning, a second day of volume profile is present. I discovered that if I change the periodicity, say to 5 min, then change it back to 20 min, it will then display just the 1 day. What can I do to get this back to just displaying the 1 day when the computer is turned on in the morning?
[2013-04-19 16:35:59]
Sierra Chart Engineering - Posts: 64972
Rithmic does not have the right historical data for accurate Bid Volume or Ask Volume. What you were seeing before was not accurate and should not have been relied upon. And there is no longer any support historical tick data for the current trading session they provide. This is for technical reasons and because of the Client-side API component that they provide:

We are not going to support Rithmic tick data.

You need to select Chart >> Reload and Recalculate.

Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-19 16:36:44

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