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Date/Time: Fri, 27 Jan 2023 08:28:49 +0000



Missing SierraChartStudies_64.dll

View Count: 484

[2021-01-28 12:16:42]
PerryK - Posts: 2
This text is showing on my charts: "Missing SierraChartStudies_64.dll. Possibly removed by anti-malware software."
How do I recover the missing SierraChartStudies_64.dll?

Thanks,
PerryK
[2021-01-28 12:45:13]
Sierra Chart Engineering - Posts: 104348
Refer to the instructions here for this:
Software Download: Solution to Prevent Flagging by Antivirus/Anti-malware Software as Unsafe
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-01-29 13:01:24]
PerryK - Posts: 2
The above instruction is to Install SierraCharts again. (I have stopped my antivirus/anti-malware software.)
What specific files do I install that will add back the missing SierraChartStudies_64.dll?
[2021-01-29 13:38:21]
Sierra Chart Engineering - Posts: 104348
You just update Sierra Chart using these instructions and this is all you need to do:
Software Download: Fast Update

Whatever files are missing will be installed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-11-20 22:35:24]
EddieRokit - Posts: 4
Hi there

I am the same problem and have ran through the troubleshooting, turning off all antivirus/anti-malware software, re-downloaded the updated version but my files are still failing to download. I have attached a screenshot of the error messages

Thank you
imageScreenshot 2022-11-20 at 21.39.46.png / V - Attached On 2022-11-20 22:33:03 UTC - Size: 138.68 KB - 27 views
imageScreenshot 2022-11-20 at 22.32.03.png / V - Attached On 2022-11-20 22:33:11 UTC - Size: 127.88 KB - 22 views
imageScreenshot 2022-11-20 at 22.32.38.png / V - Attached On 2022-11-20 22:33:18 UTC - Size: 119.17 KB - 25 views
[2022-11-21 14:56:50]
Sierra_Chart Engineering - Posts: 6328
There is some issue with the particular installation path you have selected. It is not being recognized by the operating system. Or there is some problem with the installer processing it. It is hard to tell because we do not have the complete log in a text format.

Try using the zip installer:
Software Download: Sierra_Chart Zip Installer
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-11-21 15:00:22

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