Support Board
Date/Time: Wed, 02 Jul 2025 04:42:01 +0000
custom Chartbook will not load
View Count: 620
| [2021-01-20 18:43:31] |
| User579167 - Posts: 1 |
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Hello, I am having trouble loading a custom Chartbook. I get multiple messages on the message log such as the below. Unsubscribed from market depth data for ZNH21_FUT_CBOT | 2021-01-20 18:37:19.764 Unsubscribed from market depth data for ESH21_FUT_CME | 2021-01-20 18:37:19.764 Unsubscribed from market depth data for CLG21_FUT_NYMEX | 2021-01-20 18:37:19.764 Unsubscribed from market depth data for 6BH21_FUT_CME | 2021-01-20 18:37:19.764 Unsubscribed from market depth data for 6EH21_FUT_CME | 2021-01-20 18:37:19.764 Chart (ESH21_FUT_CME) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-01-20 18:37:36.774 * File compression not supported on file system. \\Mac\Home\Desktop\Data\ESH21_FUT_CME.scid. Windows error code 1: Incorrect function. | 2021-01-20 18:37:36.858 ESH21_FUT_CME #37 | Reloading chart. | 2021-01-20 18:37:36.868 File compression not supported on file system. \\Mac\Home\Desktop\Data\ESH21_FUT_CME.scid. Windows error code 1: Incorrect function. | 2021-01-20 18:37:36.890 File compression not supported on file system. \\Mac\Home\Desktop\Data\ESH21_FUT_CME.scid. Windows error code 1: Incorrect function. | 2021-01-20 18:37:36.917 Chart (6BH21_FUT_CME) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-01-20 18:37:36.946 * Please can someone assist? |
| [2021-01-20 19:22:30] |
| John - SC Support - Posts: 40702 |
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The first thing to do is to select Edit >> Translate Symbols to Current Service after you open that Chartbook. Those symbols are for the Sierra Chart Order Routing Service, which you are not using. After you translate the symbols, then see if you continue to have issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-20 23:35:59
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