Support Board
Date/Time: Wed, 02 Jul 2025 04:51:29 +0000
please see attached log, says logon disabled?
View Count: 572
| [2021-01-20 17:16:50] |
| User458219 - Posts: 1 |
|
Reading Internal Order ID file. | 2021-01-20 15:51:19.932 Reading Trade Orders file. | 2021-01-20 15:51:20.206 Reading Trade Positions file. | 2021-01-20 15:51:20.208 Reading Trade Account Data files. | 2021-01-20 15:51:20.209 UDPListener (1616). Port 22904 | Listening on UDP port 22904. | 2021-01-20 15:51:20.248 Software version: 2218 64-bit | 2021-01-20 15:51:20.248 Primary Thread ID: 8896 | 2021-01-20 15:51:20.248 Usage end date: 2021-02-18 | 2021-01-20 15:51:20.248 Enabled for: Advanced Features 2. | 2021-01-20 15:51:20.248 Enabled for: Sierra Chart Historical Data Service. | 2021-01-20 15:51:20.248 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-01-20 15:51:20.248 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-20 15:51:20.248 Enabled for exchange2: CME (Trading Account Required) | 2021-01-20 15:51:20.248 Enabled for exchange2: CBOT (Trading Account Required) | 2021-01-20 15:51:20.248 Enabled for exchange2: COMEX (Trading Account Required) | 2021-01-20 15:51:20.248 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-01-20 15:51:20.248 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-01-20 15:51:20.248 Current selected Data/Trading service: CQG WebAPI | 2021-01-20 15:51:20.248 Custom symbol settings values: disabled | 2021-01-20 15:51:20.248 Chart Update Interval: 500 | 2021-01-20 15:51:20.248 Intraday Data Storage Time Unit: 1 | 2021-01-20 15:51:20.248 Time Zone: +00:00:00 (UTC+00) | 2021-01-20 15:51:20.248 2021-01-20 15:51:20 Local computer time in UTC | 2021-01-20 15:51:20.248 2021-01-20 15:51:20 Local computer time in SC Time Zone | 2021-01-20 15:51:20.248 2021-01-20 15:51:18 Server time in UTC | 2021-01-20 15:51:20.248 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-01-20 15:51:20.248 Program path: C:\SierraChart\ | 2021-01-20 15:51:20.248 Data Files path: C:\SierraChart\Data\ | 2021-01-20 15:51:20.248 OS Version Number: 10.0 | 2021-01-20 15:51:20.249 Locale Setting: C | 2021-01-20 15:51:20.249 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-01-20 15:51:20.250 Allowed protected custom studies: | 2021-01-20 15:51:20.250 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-01-20 15:51:20.282 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-01-20 15:51:20.538 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-01-20 15:51:20.649 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-01-20 15:51:20.649 Received 5 login tokens. | 2021-01-20 15:51:20.716 Symbol settings MD5 received. Request ID: 1. | 2021-01-20 15:51:21.029 Symbol settings are up-to-date for cqg. | 2021-01-20 15:51:21.029 CQG WebAPI | Connecting to server api.cqg.com | 2021-01-20 15:51:26.792 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-01-20 15:51:26.792 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-01-20 15:51:26.857 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-01-20 15:51:26.857 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-01-20 15:51:26.858 CQG WebSocket | Opening WebSocket. | 2021-01-20 15:51:26.891 CQG WebSocket | Sending WebSocket handshake. | 2021-01-20 15:51:26.891 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-01-20 15:51:26.990 CQG WebSocket | Server header | Connection: upgrade | 2021-01-20 15:51:26.990 CQG WebSocket | Server header | Sec-WebSocket-Accept: g4ol7zqNLPPXTanlWFYC1zi4HRA= | 2021-01-20 15:51:26.990 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-01-20 15:51:26.990 CQG WebSocket | Server header | Upgrade: websocket | 2021-01-20 15:51:26.990 CQG WebSocket | Server header | | 2021-01-20 15:51:26.990 CQG WebSocket | Web socket state is now open. | 2021-01-20 15:51:26.990 CQG WebAPI | WebSocket connected. | 2021-01-20 15:51:26.990 CQG WebAPI | Sending market data logon message. | 2021-01-20 15:51:26.990 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2021-01-20 15:51:27.128 CQG WebSocket socket (1) | CloseSocket call. | 2021-01-20 15:51:27.146 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-20 15:51:27.146 CQG WebAPI | Disconnected. | 2021-01-20 15:51:27.146 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-01-20 15:51:27.146 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-01-20 15:51:27.146 CQG WebSocket | WebSocket closed. | 2021-01-20 15:51:27.146 CQG WebAPI | WebSocket closed. | 2021-01-20 15:51:27.146 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-01-20 15:51:27.176 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-01-20 15:51:27.176 CQG WebAPI | Connecting to server api.cqg.com | 2021-01-20 15:51:50.082 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-01-20 15:51:50.082 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-01-20 15:51:50.083 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-01-20 15:51:50.083 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2021-01-20 15:51:50.083 CQG WebSocket | Opening WebSocket. | 2021-01-20 15:51:50.118 CQG WebSocket | Sending WebSocket handshake. | 2021-01-20 15:51:50.118 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-01-20 15:51:50.225 CQG WebSocket | Server header | Connection: upgrade | 2021-01-20 15:51:50.225 CQG WebSocket | Server header | Sec-WebSocket-Accept: oJMVCAY0XXWL4gAe6myo2h1dA6g= | 2021-01-20 15:51:50.225 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-01-20 15:51:50.225 CQG WebSocket | Server header | Upgrade: websocket | 2021-01-20 15:51:50.225 CQG WebSocket | Server header | | 2021-01-20 15:51:50.225 CQG WebSocket | Web socket state is now open. | 2021-01-20 15:51:50.225 CQG WebAPI | WebSocket connected. | 2021-01-20 15:51:50.225 CQG WebAPI | Sending market data logon message. | 2021-01-20 15:51:50.225 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2021-01-20 15:51:50.381 CQG WebSocket socket (2) | CloseSocket call. | 2021-01-20 15:51:50.414 CQG WebSocket socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-20 15:51:50.414 CQG WebAPI | Disconnected. | 2021-01-20 15:51:50.414 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-01-20 15:51:50.414 CQG WebSocket | WebSocket closed. | 2021-01-20 15:51:50.414 CQG WebAPI | WebSocket closed. | 2021-01-20 15:51:50.414 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-01-20 15:51:50.414 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2021-01-20 15:51:50.446 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-01-20 15:51:50.446 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-01-20 15:53:42.997 CQG WebSocket socket (1) | Closed. | 2021-01-20 15:53:42.997 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-01-20 15:54:12.999 CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-01-20 15:54:12.999 CQG WebSocket socket (2) | Closed. | 2021-01-20 15:54:12.999 CQG WebSocket socket (2) | Deleting network socket now after delay. | 2021-01-20 15:54:43.000 |
| [2021-01-20 18:15:36] |
| John - SC Support - Posts: 40702 |
|
We see the following message: CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2021
This message is from CQG, therefore you need to ask your broker about it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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