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Date/Time: Thu, 28 Mar 2024 15:34:22 +0000



Trouble downloading current version to 'install optional components' on Mac

View Count: 906

[2021-01-13 09:55:46]
User378344 - Posts: 3
I'm trying to 'install previous version' so that I can 'install optional components'.

I get the error message saying 'Error saving downloaded files to local system. Stopping installation'.

I am using a Mac and Parallels.

When I initially tried to install Sierra chart, I got the same error, so I installed it using the .zip file.

I understand the folder needs to have read and write permission, and I have tried to do this, but it seems to revert back every time even though I'm the administrator. See pics.

I have also turned all firewall and antivirus off on the Mac and Windows.


Log is below:

Error Log:
Reading Internal Order ID file. | 2021-01-13 09:35:10.703
Reading Trade Orders file. | 2021-01-13 09:35:10.954
Reading Trade Positions file. | 2021-01-13 09:35:10.961
Reading Account Balance file. | 2021-01-13 09:35:10.964
Subscribing to symbol for symbol alert: ZNH21 | 2021-01-13 09:35:10.971
Subscribing to symbol for symbol alert: ZNH21-CBOT | 2021-01-13 09:35:10.972
Subscribing to symbol for symbol alert: ZNM20_FUT_CBOT | 2021-01-13 09:35:10.972
Subscribing to symbol for symbol alert: ZNH21-CBOT | 2021-01-13 09:35:10.972
Subscribing to symbol for symbol alert: ZNH21 | 2021-01-13 09:35:10.972
Subscribing to symbol for symbol alert: ZNM21 | 2021-01-13 09:35:10.972
Subscribing to symbol for symbol alert: APF21-SFE | 2021-01-13 09:35:10.972
UDPListener (1476). Port 22904 | Listening on UDP port 22904. | 2021-01-13 09:35:11.018
Software version: 2217 64-bit | 2021-01-13 09:35:11.019
Primary Thread ID: 3164 | 2021-01-13 09:35:11.019
Usage end date: 2021-01-20 | 2021-01-13 09:35:11.019
Enabled for: Advanced Features 2. | 2021-01-13 09:35:11.019
Enabled for: Sierra Chart Historical Data Service. | 2021-01-13 09:35:11.019
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-13 09:35:11.019
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-01-13 09:35:11.019
Current selected Data/Trading service: SC Data - All Services | 2021-01-13 09:35:11.019
Custom symbol settings values: enabled | 2021-01-13 09:35:11.019
Chart Update Interval: 500 | 2021-01-13 09:35:11.019
Intraday Data Storage Time Unit: 1 | 2021-01-13 09:35:11.019
Time Zone: +00:00:00 (UTC+00) | 2021-01-13 09:35:11.019
2021-01-13 09:35:11 Local computer time in UTC | 2021-01-13 09:35:11.019
2021-01-13 09:35:11 Local computer time in SC Time Zone | 2021-01-13 09:35:11.019
2021-01-13 09:35:09 Server time in UTC | 2021-01-13 09:35:11.019
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-01-13 09:35:11.019
Program path: \\Mac\Home\Documents\Sierra Chart Application\SierraChart2217\ | 2021-01-13 09:35:11.019
Data Files path: \\Mac\Home\Documents\Sierra Chart Application\SierraChart2217\Data\ | 2021-01-13 09:35:11.019
OS Version Number: 10.0 | 2021-01-13 09:35:11.021
Locale Setting: C | 2021-01-13 09:35:11.021
DLLs: UserContributedStudies_64.dll | 2021-01-13 09:35:11.022
Allowed protected custom studies: | 2021-01-13 09:35:11.023

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-01-13 09:35:11.068
Mapping ZNH21 to ZNH21. Service code: cbot | 2021-01-13 09:35:11.100
Mapping ZNH21-CBOT to ZNH21. Service code: cbot | 2021-01-13 09:35:11.100
Mapping ZNM21 to ZNM21. Service code: cbot | 2021-01-13 09:35:11.102
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-01-13 09:35:11.298
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-01-13 09:35:11.606
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-01-13 09:35:11.606
Received 5 login tokens. | 2021-01-13 09:35:12.071
Symbol settings MD5 received. Request ID: 1. | 2021-01-13 09:35:12.719
Symbol settings are up-to-date for scdataallservices. | 2021-01-13 09:35:12.719

SC Data - All Services | Connected to server complete. | 2021-01-13 09:35:18.396
Triggering next historical data download in queue. | 2021-01-13 09:35:18.397
Triggering next historical data download in queue. | 2021-01-13 09:35:18.397
Triggering next historical data download in queue. | 2021-01-13 09:35:18.397
Triggering next historical data download in queue. | 2021-01-13 09:35:18.397
Subscribing to symbol for symbol alert. ZNH21 | 2021-01-13 09:35:18.397
Mapping ZNH21 to ZNH21. Service code: cbot | 2021-01-13 09:35:18.397
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZNH21 (ZNH21). ID: 1 Service code: cbot | 2021-01-13 09:35:18.397
SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10044 | 2021-01-13 09:35:18.398
SC DTC Delayed Exchange Data | Requesting security definition data for: ZNH21 (ZNH21). ID: 1 | 2021-01-13 09:35:18.398
Subscribing to symbol for symbol alert. ZNH21-CBOT | 2021-01-13 09:35:18.398
Mapping ZNH21-CBOT to ZNH21. Service code: cbot | 2021-01-13 09:35:18.398
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZNH21-CBOT (ZNH21). ID: 2 Service code: cbot | 2021-01-13 09:35:18.398
SC DTC Delayed Exchange Data | Requesting security definition data for: ZNH21-CBOT (ZNH21). ID: 2 | 2021-01-13 09:35:18.398
Subscribing to symbol for symbol alert. ZNM20_FUT_CBOT | 2021-01-13 09:35:18.398
SC Data - All Services | Starting real-time market data updates for: ZNM20_FUT_CBOT. ID: 3 | 2021-01-13 09:35:18.399
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ZNM20_FUT_CBOT | 2021-01-13 09:35:18.399
SC Data - All Services | Requesting security definition data for: ZNM20_FUT_CBOT. ID: 3 | 2021-01-13 09:35:18.399
Subscribing to symbol for symbol alert. ZNH21-CBOT | 2021-01-13 09:35:18.399
Subscribing to symbol for symbol alert. ZNH21 | 2021-01-13 09:35:18.399
Subscribing to symbol for symbol alert. ZNM21 | 2021-01-13 09:35:18.399
Mapping ZNM21 to ZNM21. Service code: cbot | 2021-01-13 09:35:18.399
DTC Client socket (1) | Creating socket. | 2021-01-13 09:35:18.399
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-01-13 09:35:18.399
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZNM21 (ZNM21). ID: 4 Service code: cbot | 2021-01-13 09:35:18.399
SC DTC Delayed Exchange Data | Requesting security definition data for: ZNM21 (ZNM21). ID: 4 | 2021-01-13 09:35:18.399
DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2021-01-13 09:35:18.399
Subscribing to symbol for symbol alert. APF21-SFE | 2021-01-13 09:35:18.399
SC Data - All Services | Starting real-time market data updates for: APF21-SFE. ID: 5 | 2021-01-13 09:35:18.399
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: APF21-SFE | 2021-01-13 09:35:18.399
SC Data - All Services | Requesting security definition data for: APF21-SFE. ID: 5 | 2021-01-13 09:35:18.399
SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-01-13 09:35:18.698
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-01-13 09:35:18.698
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-01-13 09:35:18.698
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-01-13 09:35:18.960
SC DTC Delayed Exchange Data | Sending logon request message. | 2021-01-13 09:35:18.960
SC DTC Delayed Exchange Data | Received logon response. | 2021-01-13 09:35:19.782
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-01-13 09:35:19.782
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-13 09:35:19.782
SC DTC Delayed Exchange Data | Successfully connected. | 2021-01-13 09:35:19.782
SC DTC Delayed Exchange Data | Trading is not supported. | 2021-01-13 09:35:19.782
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZNH21 -> ZNH21 | 2021-01-13 09:35:19.783
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZNH21-CBOT -> ZNH21 | 2021-01-13 09:35:19.783
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZNM21 -> ZNM21 | 2021-01-13 09:35:19.783
SC DTC Delayed Exchange Data | Received security definition for symbol ZNH21 | 2021-01-13 09:35:20.095
Symbol Error - ZNH21-CBOT is unknown, unavailable, or improperly formatted. Already subscribed to symbol. New subscription rejected. | 2021-01-13 09:35:20.095
SC DTC Delayed Exchange Data | Received security definition for symbol ZNH21-CBOT | 2021-01-13 09:35:20.096
SC DTC Delayed Exchange Data | Received security definition for symbol ZNM21 | 2021-01-13 09:35:20.096
imageSC permission 1.PNG / V - Attached On 2021-01-13 09:51:43 UTC - Size: 25.62 KB - 199 views
imageSC Permission 2.PNG / V - Attached On 2021-01-13 09:52:05 UTC - Size: 25.92 KB - 193 views
Attachment Deleted.
[2021-01-13 18:08:50]
Sierra Chart Engineering - Posts: 104368
There are no longer any optional components. If you have any trouble installing Sierra Chart use the ZIP installer:
Software Download: Sierra Chart Zip Installer

Are you looking for the User Contributed studies file?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-01-13 18:08:59
[2023-05-23 06:07:38]
chrstfer - Posts: 7
I am upgrading from the help menu and one of the options is an "Install optional components", did you bring back optional components or are these the user contrib studies?
[2023-05-23 12:41:29]
Sierra_Chart Engineering - Posts: 13609
The optional components option does not do anything at this point in time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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