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Date/Time: Thu, 28 Mar 2024 23:24:51 +0000



Sierra Chart Failed to Flatten & Cancel

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[2021-01-12 19:31:40]
DGee - Posts: 81
Note: Using SC v2207

Hello-

Trying to figure out what happen this morning. See attached pic. I tried to Flatten & Cancel a trade and Sierra Chart was not responding. I had to call the brokerage to be able to flatten the trade however I was able to sell limit out of the position. I ended up switching to SIM to operate this function again. Seems to be back working. Switched over to live trading and it's also working again. I've been a user of SC for about 2 years now and never had this issue. This function is crucial as you know and pretty baffled about it. Where did I go wrong here? Why did it not operate? Can you give some feedback on this? Please advise. Thank you.
imageTA_1-12-21_SC Error.jpg / V - Attached On 2021-01-12 19:28:51 UTC - Size: 215.93 KB - 182 views
[2021-01-12 23:07:00]
Sierra Chart Engineering - Posts: 104368
Precisely what do you mean by this: " I tried to Flatten & Cancel a trade and Sierra Chart was not responding"?

Did Sierra Chart become in a completely frozen and inoperable state?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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