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Date/Time: Thu, 28 Mar 2024 18:27:53 +0000



Trade Activity Log Showing Wrong Account Number

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[2021-01-10 19:59:55]
user_xyz - Posts: 366
Where does the account # in TradeActivityLogs --> TradeActivityLog_2021-01-09_UTC.Uxxxxx get written from?

I copied SC to a new folder, removed all the files below and still get a *new* file TradeActivityLog_2021-01-09_UTC.Uxxxxx. The U tells me it's pulling IB account # from somewhere?. If I remove all the files below and Sierra4.config it does not get created.

Manual shows <Sierra4.config does not include Account related settings or Global Symbol Settings> maybe something changed?

AccountBalance.data
Accounts4.config
DataFilesFolder.txt
InternalOrderID2.data
TradeOrdersList.data
TradePositions.data
Username.txt
Date Time Of Last Edit: 2021-01-10 22:35:21
[2021-01-10 23:03:46]
Sierra Chart Engineering - Posts: 104368
The account identifiers for non-simulated trade activity are received when connecting to a Trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-01-10 23:27:06]
user_xyz - Posts: 366
Are the Trading Service settings stored in the Sierra4.config files? If so can you remove them individually? Because by all accounts this is a clean copy of SC only connecting to SC Routing/TT/AMP not IB (gateway isn't even connected) and I didn't connect yet the TradeActivity log is showing a IB account upon startup.
[2021-01-11 03:32:49]
Sierra Chart Engineering - Posts: 104368
The Sierra4.config file does not contain any Interactive Brokers account identifiers.

You really need to attach the trade activity log file here that is being created with an Interactive Brokers account, for us to know why it is getting created. It will be privately attached by default.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-01-11 04:47:19]
user_xyz - Posts: 366
See attached... Steps to reproduce

1 - created new folder and moved entire SC contents over.
2 - remove all the files listed above except Sierra4.config
3 - removed all files in TradeActivityLogs

results in the TradeActivityLogs folder was a redownload of ~weeks worth of logs for the expected account number, along with two other logs (see attached the IB account UTC.Uxxxxx and a UTC.None)
Date Time Of Last Edit: 2021-01-11 05:25:50
Private File
Private File
Attachment Deleted.
[2021-01-11 06:58:31]
Sierra Chart Engineering - Posts: 104368
Ok we understand the circumstance with which this happens. Just delete the file and once you connect to another external trading service, you will no longer get this file.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-01-11 06:58:43
[2021-01-11 13:13:52]
user_xyz - Posts: 366
I changed service from SC Routing to SC All Data & UTC.Uxxxx file is no longer reappearing, however, UTC.None is still appearing. Is this normal behavior, just a holding log for data not related to any specific account?

Thanks
Chris
[2021-01-11 16:37:08]
Sierra Chart Engineering - Posts: 104368
Yes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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