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Date/Time: Wed, 29 Jun 2022 22:56:18 +0000



Rollover - CL-201303-nymex

View Count: 711

[2014-02-19 13:27:45]
sandpiper4011 - Posts: 17
my present version is 1091 - I am using Interactive Brokers as a data feed

I clicked on the rollover feature for CL - the screen still shows my Chart Studies(skeleton) but no data is showing on the chart - blank screen -what am I doing wrong ??
[2014-02-19 16:20:54]
Sierra Chart Engineering - Posts: 103520
Restart Sierra Chart , open the chart and provide a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-02-19 17:56:46]
sandpiper4011 - Posts: 17
the CL started to fill in soon after I sent the message - I changed back to 201403 until now (12:55) - I performed the futures rollover again and the only information in the file is the current day - the previous data was not added to the file.
[2014-02-19 17:58:43]
Sierra Chart Engineering - Posts: 103520
Refer to the instructions in help topic 7 and 37:
http://www.sierrachart.com/index.php?l=doc/helpdetails7.html
Http://www.sierrachart.com/index.php?l=doc/helpdetails37.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-02-19 18:09:38]
Sierra Chart Engineering - Posts: 103520
For the greatest reliability for real-time and historical data, use the Sierra Chart Real-time and Historical Futures Data feed:
http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php

This will completely eliminate data problems you have with Interactive Brokers.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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