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Support Board

Date/Time: Sat, 19 Jan 2019 01:17:37 +0000

Improving the length of time to load chart info

Support Request:
[2013-04-18 20:26:50]
DECRASH - Posts: 10
Hello, I make frequent changes to charts such as 4R to look at a 4 tick range or 5M to switch to a 5 minute bar length. If I am only downloading say 5 days for the chart, the reload of information is decently quick. On the FGBLM3 I can even have a 60 day download set up and the reload is very quick.

However, on the ESM3, which is exactly set up the same as the FGBLM3 except obviously the symbol, even 10 days to download after I say punch in 4R or 10M takes a long time. 30 or 60 days takes a very long time.

Why does the FGBLM3 chart download so much faster when I make quick changes such as changing the bar period, but the ESM3 chart is probably 50 times slower. I have them built the same, so its a mystery to me. How do I get ESM3 to have quicker downloads after bar period changes and even possibly match the FGBLM3 speed?
[2013-04-19 18:00:38]
Sierra Chart Engineering - Posts: 68077
Refer to help topic 30.12 here:
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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