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Date/Time: Fri, 19 Apr 2024 20:34:00 +0000

How to Post a Message for Support

Realtime data for stocks

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[2022-02-03 18:03:32] #50 [Go To First Post]
User822445 - Posts: 65
Hello there, I haven't posted this thread : ''Hello, I signed up for NASDAQ agreement yesterday. I am already a Denali subscriber. I am using SC ALL Data Services under Data/Trade services for NASDAQ data. Can you please check why I am not getting real time feed? I am using this on a secondary installation of Sierra Chart for NASDAQ data with settings shared above.'' How come it's on my board? I'm still waiting for your call; could you please in 30 minutes with a 1-800 number? Thank you, A

[2022-02-03 18:08:20] #51 [Go To First Post]
John - SC Support - Posts: 30976
That was meant for a different person that posted. Sorry for the confusion. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-03 18:10:46] #52 [Go To First Post]
User822445 - Posts: 65
No worries! Are going to call at 1:30 pm?

[2022-02-03 18:12:47] #53 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We tried calling but we heard a recording. What do you mean by calling with a 1-800 number? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-03 18:12:52] #54 [Go To First Post]
User822445 - Posts: 65
Please, use a 1-800 number!

[2022-02-03 18:18:40] #55 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not have a 1-800 number. We will try calling again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-03 18:40:06] #56 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
User called and helped. It was an issue with the time zone setting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-08 01:05:53] #57 [Go To First Post]
User822445 - Posts: 65
Hello there, Is it true that you will take my next payment automatically? I don't want that to happen. Please, let me know. A

[2022-02-08 17:03:47] #58 [Go To First Post]
John - SC Support - Posts: 30976
Is it true that you will take my next payment automatically? No, this is not the case. You are not setup for automatic payments. Therefore, your next upcoming charge will be on March 1, 2022 for $16.00 to renew the exchange fees for the Denali Exchange Data Feed. After that, your next charge would be for $57.00 on March 28, 2022 for your Usage Time renewal. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-24 16:08:36] #59 [Go To First Post]
User822445 - Posts: 65
Hi, Could you tell me why I have a delay on my realtime data? Is it because of the $16.00 renew? Regards, A

[2022-03-24 17:28:44] #60 [Go To First Post]
John - SC Support - Posts: 30976
You do not have any real-time data as you do not have any exchanges activated for the Denali Exchange Data Feed. It looks like you had the NASDAQ TotalView exchange active in February, but it did not renew on March 01, 2022 due to insufficient funds at that time. You can reactivate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNASDAQ#Exchanges Just keep in mind that you will pay the full amount for the month regardless of when you activate the exchange within the month. Therefore, if you activate it today (March 24) you will pay $16.00 USD for the remainder of March and then $16.00 USD again on April 01 for the month of April. Therefore, if you can wait until April 01, you may want to do so. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-04-04 20:18:11] #61 [Go To First Post]
User822445 - Posts: 65
Hello there, What do I need to do in order to get the realtime data for U.S stocks. Do I have to pay $36.00 for Sierra Chart Service Package Usage Time, Sierra Chart / Denali Exchange Data Feeds, exchange fees and other services + $16.00 for Nasdaq data feed? Regards, A

[2022-04-04 21:37:42] #62 [Go To First Post]
John - SC Support - Posts: 30976
Yes, you need to have an active Sierra Chart account running package 10, 11, or 12 and then you need to have the NASDAQ TotalView exchange activated. Refer to the following for how to activate a Service Package: Sierra Chart Purchase and License Information: Instructions You can activate the NASDAQ TotalView data from the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNASDAQ#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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