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Date/Time: Sun, 07 Aug 2022 16:46:45 +0000



Gaps in charts this AM - is this an OEC feed problem?

View Count: 787

[2014-02-17 14:12:40]
User79157 - Posts: 22
I see gaps in several charts making it pretty tough to trade at the moment, do you know of this problem? The current price is correct, but data is missing

Software version: 1066 | 2014-02-17 04:46:02
Usage end date: 2014-05-31 | 2014-02-17 04:46:02
Enabled for: Sierra Chart Historical Data Service. | 2014-02-17 04:46:02
Active service: Open E Cry | 2014-02-17 04:46:02
Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-02-17 04:46:02
2014-02-17 04:46:02 Local computer clock time | 2014-02-17 04:46:02
2014-02-17 12:46:02 GMT time | 2014-02-17 04:46:02
2014-02-17 04:46:02 Time zone adjusted time | 2014-02-17 04:46:02
Time difference to server time: 4 seconds. | 2014-02-17 04:46:02
Program path: C:\SierraChart\ | 2014-02-17 04:46:02
Data Files path: C:\SierraChart\Data\ | 2014-02-17 04:46:02
OS Version Number: 6.1 | 2014-02-17 04:46:02

HD Request # 40 - Downloading Intraday chart data for 6BH4 to the file 6BH4.scid. Service: oec | 2014-02-17 04:50:50
HD Request # 40 - Download start Date-Time: 2014-02-14 13:14:51.0 | 2014-02-17 04:50:50
HD Request # 40 - Using server: ds3.sierracharts.com port 80 | 2014-02-17 04:50:50
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-02-17 04:50:50
The network socket is connected. | 2014-02-17 04:50:50
HD Request # 40 - Sending historical data logon request message. | 2014-02-17 04:50:50
HD Request # 40 - Requesting up to 800 days of Intraday data. Record interval: 1 | 2014-02-17 04:50:50
HD Request # 40 - Decompressing data. | 2014-02-17 04:50:50
HD Request # 40 - Receiving Intraday data for 6BH4 starting at 2014-02-14 13:14:51 | 2014-02-17 04:50:50
HD Request # 40 - Timestamp of first Intraday data file record written: 2014-02-14 13:14:51 | 2014-02-17 04:50:50
The network socket for historical data has been closed. | 2014-02-17 04:50:50
HD Request # 40 - Received 1 record from 2014-02-14 13:14:51 to 2014-02-14 13:14:51 (0.0 seconds) and wrote 1 record for 6BH4 | 2014-02-17 04:50:50
Added 260 Time and Sales records to Intraday data file for 6BH4 after download. | 2014-02-17 04:50:50
HD Request # 40 - Intraday download COMPLETE for 6BH4 | 2014-02-17 04:50:50
Real-time Intraday chart data file updates started for 6BH4 | 2014-02-17 04:50:50


Date Time Of Last Edit: 2014-02-17 16:52:25
[2014-02-17 14:21:18]
User201106 - Posts: 55
I have the same problem with OEC. The backfill process does not appear to be working as before. It was fine last week.

I am running older versions of Sierra on 2 computers so the OEC connection is not FIX. Versions 924 & 943.

[2014-02-17 15:21:38]
User79157 - Posts: 22
Canyon, this must be on Sierra's end. I have tried all sorts of versions.
[2014-02-17 16:51:29]
Sierra Chart Engineering - Posts: 104213
The origin of this problem is an OEC issue. It has been resolved. Refer to help topic 7.1 to restore the missing data:
http://www.sierrachart.com/index.php?l=doc/helpdetails7.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-02-17 17:10:59]
User201106 - Posts: 55
ok, I'm able to restore the missing data and it appears to be working normally. Thanks.

Question - For OEC, where are we getting the backfill data? A Sierra server or the OEC FIX server?
[2014-02-17 21:11:02]
Sierra Chart Engineering - Posts: 104213
The data originates from the OEC FIX server and is maintained by a Sierra Chart server and available to OEC users once the user successfully completes the OEC authorization.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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