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Date/Time: Wed, 24 Apr 2024 00:04:47 +0000



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[2020-12-02 15:58:32]
User924267 - Posts: 3
Reading Internal Order ID file. | 2020-12-01 15:03:46.980
Reading Trade Orders file. | 2020-12-01 15:03:47.162
Reading Trade Positions file. | 2020-12-01 15:03:47.163
Reading Account Balance file. | 2020-12-01 15:03:47.163
Subscribing to symbol for symbol alert. | 2020-12-01 15:03:47.164
Subscribing to symbol for symbol alert. | 2020-12-01 15:03:47.164
Subscribing to symbol for symbol alert. | 2020-12-01 15:03:47.164
UDPListener (1396). Port 22904 | Listening on UDP port 22904. | 2020-12-01 15:03:47.195
Software version: 2177 64-bit | 2020-12-01 15:03:47.195
Primary Thread ID: 12236 | 2020-12-01 15:03:47.195
Usage end date: 2020-12-24 | 2020-12-01 15:03:47.195
Enabled for: Sierra Chart Historical Data Service. | 2020-12-01 15:03:47.195
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-12-01 15:03:47.195
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-12-01 15:03:47.195
Current selected Data/Trading service: FXCM Live Trading (Standard) - DTC | 2020-12-01 15:03:47.195
Custom symbol settings values: enabled | 2020-12-01 15:03:47.195
Chart Update Interval: 500 | 2020-12-01 15:03:47.195
Intraday Data Storage Time Unit: 1 | 2020-12-01 15:03:47.195
Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2020-12-01 15:03:47.196
2020-12-01 15:03:47 Local computer time | 2020-12-01 15:03:47.196
2020-12-01 15:03:47 Local computer time in UTC | 2020-12-01 15:03:47.196
2020-12-01 15:03:47 Local computer time in SC Time Zone | 2020-12-01 15:03:47.196
2020-12-01 15:03:47 Server time in UTC | 2020-12-01 15:03:47.196
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-12-01 15:03:47.196
Program path: C:\SierraChart\ | 2020-12-01 15:03:47.196
Data Files path: C:\SierraChart\Data\ | 2020-12-01 15:03:47.196
OS Version Number: 10.0 | 2020-12-01 15:03:47.196
Locale Setting: C | 2020-12-01 15:03:47.196
DLLs: UserContributedStudies_64.dll | 2020-12-01 15:03:47.196
Allowed protected custom studies: | 2020-12-01 15:03:47.196

Checking for new symbol settings. Requested symbol settings MD5 for service code fxcm. Request ID: 1. | 2020-12-01 15:03:47.227
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-12-01 15:03:47.289
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-12-01 15:03:47.317
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-12-01 15:03:47.317
Received 5 login tokens. | 2020-12-01 15:03:47.418
Symbol settings MD5 received. Request ID: 1. | 2020-12-01 15:03:47.470
Symbol settings are up-to-date for fxcm. | 2020-12-01 15:03:47.470
Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-12-01 15:03:50.423
6EZ20-CME 60 Min #2 | Reloading chart. | 2020-12-01 15:03:50.448
6BZ20-CME 60 Min #3 | Reloading chart. | 2020-12-01 15:03:50.461
6JZ20-CME 30 Min #1 | Reloading chart. | 2020-12-01 15:03:50.477
Starting DelayedDownloadMonitoringTimer | 2020-12-01 15:03:50.939
Starting HDTimeoutTimer | 2020-12-01 15:03:50.939
Added historical Intraday data request for 6EZ20-CME to the queue. | 2020-12-01 15:03:50.939
Intraday data recording state for symbol 6EZ20-CME is set to download 'Pending'. | 2020-12-01 15:03:50.939
Triggering next historical data download in queue. | 2020-12-01 15:03:50.939
HD Request # 1 | Downloading Intraday chart data for 6EZ20-CME to the file 6EZ20-CME.scid. Service: cme | 2020-12-01 15:03:50.944
Enabling compression for file: C:\SierraChart\Data\6EZ20-CME.scid. This may take a while. | 2020-12-01 15:03:50.945
HD Request # 1 | Download start date-time: 2020-12-01 14:50:14.000000. File last date-time: 2020-12-01 14:50:14.099000 | 2020-12-01 15:03:50.945
HD Request # 1 | Using server: ds21.sierracharts.com port 10149 | 2020-12-01 15:03:50.945
Socket (1) | Creating socket. | 2020-12-01 15:03:50.955
Socket (1) | New receive buffer size: 5242880 | 2020-12-01 15:03:50.955
Socket (1) | Connecting to IP: 216.1.90.129. | 2020-12-01 15:03:50.955
Added historical Intraday data request for 6JZ20-CME to the queue. | 2020-12-01 15:03:50.970
Intraday data recording state for symbol 6JZ20-CME is set to download 'Pending'. | 2020-12-01 15:03:50.970
Triggering next historical data download in queue. | 2020-12-01 15:03:50.970
Added historical Intraday data request for 6BZ20-CME to the queue. | 2020-12-01 15:03:50.979
Intraday data recording state for symbol 6BZ20-CME is set to download 'Pending'. | 2020-12-01 15:03:50.979
Triggering next historical data download in queue. | 2020-12-01 15:03:50.979
HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-12-01 15:03:51.150
HD Request # 1 | Sending historical data logon request message. | 2020-12-01 15:03:51.150
HD Request # 1 | Requesting Intraday data. Start date-time: 2020-12-01 14:50:14. Record interval: 1. Symbol: 6EZ20 | 2020-12-01 15:03:51.692
HD Request # 1 | Decompressing data. | 2020-12-01 15:03:51.789
HD Request # 1 | Receiving Intraday data for 6EZ20-CME starting at 2020-12-01 14:50:14.099000 | 2020-12-01 15:03:51.790
Socket (1) | CloseSocket call. | 2020-12-01 15:03:51.790
Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-01 15:03:51.790
HD Request # 1 | Historical data for 6EZ20-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-12-01 15:03:51.791
Historical data download thread signaled to stop. | 2020-12-01 15:03:51.791
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-12-01 15:03:51.791
HD Request # 1 | Timestamp of first Intraday data file record written: 2020-12-01 14:50:14.099000 | 2020-12-01 15:03:51.791
HD Request # 1 | Received 122 records from 2020-12-01 14:50:14.099000 to 2020-12-01 14:53:50.975000 (3.6 minutes) and wrote 122 records for 6EZ20-CME | 2020-12-01 15:03:51.791
HD Request # 1 | Completion time: 1s | 2020-12-01 15:03:51.819
HD Request # 1 | Intraday data download complete for 6EZ20-CME. Unique request ID: 1 | 2020-12-01 15:03:51.819
Removing historical data download ID 1. | 2020-12-01 15:03:51.819
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-12-01 15:03:51.819

Triggering next historical data download in queue. | 2020-12-01 15:03:51.819
HD Request # 2 | Downloading Intraday chart data for 6JZ20-CME to the file 6JZ20-CME.scid. Service: cme | 2020-12-01 15:03:51.819
Enabling compression for file: C:\SierraChart\Data\6JZ20-CME.scid. This may take a while. | 2020-12-01 15:03:51.819
HD Request # 2 | Download start date-time: 2020-12-01 14:50:23.000000. File last date-time: 2020-12-01 14:50:23.925000 | 2020-12-01 15:03:51.819
HD Request # 2 | Using server: ds23.sierracharts.com port 10150 | 2020-12-01 15:03:51.819
Socket (2) | Creating socket. | 2020-12-01 15:03:51.850
Socket (2) | New receive buffer size: 5242880 | 2020-12-01 15:03:51.850
Socket (2) | Connecting to IP: 216.1.90.130. | 2020-12-01 15:03:51.850
Socket (1) | Socket gracefully closed by remote side. | 2020-12-01 15:03:51.884
Socket (1) | Closed. | 2020-12-01 15:03:51.884
HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-12-01 15:03:52.060
HD Request # 2 | Sending historical data logon request message. | 2020-12-01 15:03:52.060

FXCM Live Trading (Standard) - DTC | Connecting to FXCM Australia server | 2020-12-01 15:03:52.485
FXCM Live Trading (Standard) - DTC | Connecting to the server fxcmorders.sierracharts.com. Port 11151 | 2020-12-01 15:03:52.487
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-12-01 15:03:52.501
DTC Client socket (1) | New receive buffer size: 5242880 | 2020-12-01 15:03:52.501
DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2020-12-01 15:03:52.501
FXCM Live Trading (Standard) - DTC | Network connection to server complete. | 2020-12-01 15:03:52.598
FXCM Live Trading (Standard) - DTC | Starting socket receive thread. | 2020-12-01 15:03:52.598
FXCM Live Trading (Standard) - DTC | Sending encoding request to server: Binary VLS | 2020-12-01 15:03:52.598
HD Request # 2 | Requesting Intraday data. Start date-time: 2020-12-01 14:50:23. Record interval: 1. Symbol: 6JZ20 | 2020-12-01 15:03:52.605
HD Request # 2 | Decompressing data. | 2020-12-01 15:03:52.744
HD Request # 2 | Receiving Intraday data for 6JZ20-CME starting at 2020-12-01 14:50:23.925000 | 2020-12-01 15:03:52.745
Socket (2) | CloseSocket call. | 2020-12-01 15:03:52.746
Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-01 15:03:52.746
HD Request # 2 | Historical data for 6JZ20-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-12-01 15:03:52.746
Historical data download thread signaled to stop. | 2020-12-01 15:03:52.746
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-12-01 15:03:52.746
HD Request # 2 | Timestamp of first Intraday data file record written: 2020-12-01 14:50:23.925000 | 2020-12-01 15:03:52.746
HD Request # 2 | Received 56 records from 2020-12-01 14:50:23.925000 to 2020-12-01 14:53:50.500000 (3.4 minutes) and wrote 56 records for 6JZ20-CME | 2020-12-01 15:03:52.746
HD Request # 2 | Completion time: 1s | 2020-12-01 15:03:52.766
HD Request # 2 | Intraday data download complete for 6JZ20-CME. Unique request ID: 2 | 2020-12-01 15:03:52.766
Removing historical data download ID 2. | 2020-12-01 15:03:52.766
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2020-12-01 15:03:52.766

Triggering next historical data download in queue. | 2020-12-01 15:03:52.766
HD Request # 3 | Downloading Intraday chart data for 6BZ20-CME to the file 6BZ20-CME.scid. Service: cme | 2020-12-01 15:03:52.766
Enabling compression for file: C:\SierraChart\Data\6BZ20-CME.scid. This may take a while. | 2020-12-01 15:03:52.767
HD Request # 3 | Download start date-time: 2020-12-01 14:50:26.000000. File last date-time: 2020-12-01 14:50:26.578000 | 2020-12-01 15:03:52.767
HD Request # 3 | Using server: ds21.sierracharts.com port 10149 | 2020-12-01 15:03:52.767
Socket (3) | Creating socket. | 2020-12-01 15:03:52.767
Socket (3) | New receive buffer size: 5242880 | 2020-12-01 15:03:52.767
Socket (3) | Connecting to IP: 216.1.90.129. | 2020-12-01 15:03:52.767
Socket (2) | Socket gracefully closed by remote side. | 2020-12-01 15:03:52.840
Socket (2) | Closed. | 2020-12-01 15:03:52.840
FXCM Live Trading (Standard) - DTC | Setting DTC encoding to Binary VLS | 2020-12-01 15:03:52.887
FXCM Live Trading (Standard) - DTC | Sending logon request message. | 2020-12-01 15:03:52.887
HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-12-01 15:03:52.962
HD Request # 3 | Sending historical data logon request message. | 2020-12-01 15:03:52.962
FXCM Live Trading (Standard) - DTC | Received logon response. | 2020-12-01 15:03:53.010
FXCM Live Trading (Standard) - DTC | Server Name: SC DTC Server. | 2020-12-01 15:03:53.010
FXCM Live Trading (Standard) - DTC | Server protocol version: 8. Client protocol version: 8 | 2020-12-01 15:03:53.010
FXCM Live Trading (Standard) - DTC | Connection error: Trade account not assigned. | 2020-12-01 15:03:53.010 *
FXCM Live Trading (Standard) - DTC | Waiting for socket receive thread to end | 2020-12-01 15:03:53.028
DTC Client socket (1) | CloseSocket call. | 2020-12-01 15:03:53.028
DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-01 15:03:53.028
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-12-01 15:03:53.028
FXCM Live Trading (Standard) - DTC | Disconnected. | 2020-12-01 15:03:53.029
HD Request # 3 | Requesting Intraday data. Start date-time: 2020-12-01 14:50:26. Record interval: 1. Symbol: 6BZ20 | 2020-12-01 15:03:53.059
DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-12-01 15:03:53.125
DTC Client socket (1) | Closed. | 2020-12-01 15:03:53.125
HD Request # 3 | Decompressing data. | 2020-12-01 15:03:53.154
HD Request # 3 | Receiving Intraday data for 6BZ20-CME starting at 2020-12-01 14:50:26.578000 | 2020-12-01 15:03:53.155
Socket (3) | CloseSocket call. | 2020-12-01 15:03:53.156
Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-01 15:03:53.156
HD Request # 3 | Historical data for 6BZ20-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-12-01 15:03:53.156
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-12-01 15:03:53.156
Historical data download thread signaled to stop. | 2020-12-01 15:03:53.156
HD Request # 3 | Timestamp of first Intraday data file record written: 2020-12-01 14:50:26.578000 | 2020-12-01 15:03:53.156
HD Request # 3 | Received 63 records from 2020-12-01 14:50:26.578000 to 2020-12-01 14:53:50.423000 (3.4 minutes) and wrote 63 records for 6BZ20-CME | 2020-12-01 15:03:53.156
HD Request # 3 | Completion time: 1s | 2020-12-01 15:03:53.182
HD Request # 3 | Intraday data download complete for 6BZ20-CME. Unique request ID: 3 | 2020-12-01 15:03:53.182
Removing historical data download ID 3. | 2020-12-01 15:03:53.182
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-12-01 15:03:53.182

Triggering next historical data download in queue. | 2020-12-01 15:03:53.182
Socket (3) | Socket gracefully closed by remote side. | 2020-12-01 15:03:53.250
Socket (3) | Closed. | 2020-12-01 15:03:53.250
[2020-12-02 16:23:50]
John - SC Support - Posts: 31059
Your service setting in File >> Data/Trade Service Settings is set to FXCM Live Trading. If you do not have a trading account to connect to, then set this to SC Data - All Services. You will then be able to get the Delayed Streaming Data from the CME Group. Refer to the information here:
Sierra Chart Historical Data Service
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-12-02 23:01:04]
Sierra Chart Engineering - Posts: 104368
And you will be able to receive the included real-time Forex and CFD data:
Sierra Chart Real Time and Historical Forex and CFD Data Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-12-02 23:01:13

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