Home >> Support Board

Support Board

Date/Time: Fri, 19 Apr 2024 13:07:18 +0000

How to Post a Message for Support

Pointer tool not aligned to crosshair center

View Count: 604

[2020-11-30 20:47:52] #1 [Go To First Post]
User845052 - Posts: 75
I noticed this when I switched to Open GL. I couldn't say exactly if it occurred in regular graphics mode after last update. But this makes selecting drawing a chore since it selects based on where the crosshair is, and not where the pointer is (which is slightly below the crosshair)

[2020-11-30 22:34:38] #2 [Go To First Post]
John - SC Support - Posts: 30953
Every time we have come across this it has turned out to be an Operating System issue. The first, easiest thing to try is to reboot your system and see if that resolves it. Also check your pointer settings to make sure that it is properly calibrated to the screen. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-01 19:12:13] #3 [Go To First Post]
User845052 - Posts: 75
Those things have not helped. I can confirm this only occurs in OpenGL graphics mode. Note: it does not occur at all on one of the charts on my screen, but does on the other two. I'm not sure if a chart setting has any relation to this. Additionally, on the two culprit charts, the pointer is PERFECTLY aligned at the bottom of the charts viewable portion. As you move the pointer up to the top viewable portion, it becomes steadily misaligned.

[2020-12-01 22:45:06] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Check this setting: Chart Settings: Adjust Tool Values to Tick Size (Chart >> Chart Settings >> Chart Drawing menu) If that does not help, then this is definitely an operating system level issue . We have heard this before. Try applying the latest updates to your operating system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-01 23:24:09] #5 [Go To First Post]
User845052 - Posts: 75
Unfortunately, no luck. My computer is brand new and I just applied the very latest system updates a few days ago, Windows 10. If this problem ever goes away and I am able to reasonably estimate any change that resolved it, I'll post an update here

[2021-02-09 17:28:41] #6 [Go To First Post]
User845052 - Posts: 75
SC, I figured out how to overcome this, and it's something your programmers may want to look into. My tool properly aligns when I change the size of the window, like that resets it or something. I've also noticed that the chart header at times disappears, and this resize brings it back. And by resize I mean just click and drag the border, even if you put it back where it was.

[2021-02-09 18:02:29] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
chart header at times disappears, Do you mean the title bar of the chart? My tool properly aligns when I change the size of the window, like that resets it or something. I This sounds like an operating system level issue. Not even sure how we could even resolve something like this. It would not even be within our direct control. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-09 18:18:36] #8 [Go To First Post]
User845052 - Posts: 75
Global Settings >> Chart Header - Standard I have no issue with resizing occasionally. Just pointing out.

[2021-02-09 18:57:48] #9 [Go To First Post]
John - SC Support - Posts: 30953
If you can figure out what you are doing that makes the Chart Header go away, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-09 19:59:05] #10 [Go To First Post]
User845052 - Posts: 75
Yes, duplicating my chart will do that and cause the tool to misalign. That much I can say.

[2021-02-09 21:00:11] #11 [Go To First Post]
John - SC Support - Posts: 30953
What screen resolution is your computer monitor set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-10 02:30:19] #12 [Go To First Post]
User845052 - Posts: 75
1920by1080 main display. I changed the scale and tested with and without connection to satellite displays. Same result.

[2021-02-10 15:01:54] #13 [Go To First Post]
John - SC Support - Posts: 30953
Can you give us a screenshot of your monitor from before and after? We would like to see how you have your Sierra Chart setup relative to the rest of the screen in both situations. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-10 23:08:14] #14 [Go To First Post]
User845052 - Posts: 75
Can you clarify the before and after?

[2021-02-11 14:50:15] #15 [Go To First Post]
John - SC Support - Posts: 30953
We want to see how your Sierra Chart is setup within your overall screen from before you make the change that causes the header to disappear, and then how it looks after the header disappears. It is a lot easier for us to see your setup rather than ask a bunch of questions. This way, we can try to duplicate how you are setup. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: