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Date/Time: Mon, 18 Jan 2021 01:40:18 +0000

Filled Orders are not displayed

[2020-11-23 12:18:31]
Airikr - Posts: 7 | Ending Date: 2021-11-18
At first I had the problem that the filled orders from my trading chart did not appear on my analysis chart. The symbol was the same. I made an update. But after the update I didn't see any orders in NGZ20. Orders from other futures were displayed but I still have no orders in NGZ20. The orders I made today in NGF21 are displayed. I have tested some instructions and went through all the settings to enable the filled orders in NGZ20. Nothing worked. Can you help me?
All orders were made in my Sim account.
[2020-11-23 15:17:09]
John - SC Support - Posts: 4172 | Ending Date: 2021-01-31
Go through the items at the following link and see if any of these may be why you are not able to see the fills for that symbol:
[2020-11-24 09:29:02]
Airikr - Posts: 7 | Ending Date: 2021-11-18
I have followed the instructions from the link but without success. I have tried every available optione but I can not display the orders from last week. Can you take a look into my profile or what could I try else?
[2020-11-24 20:13:08]
Sierra Chart Engineering - Posts: 92907 | Ending Date: 2021-04-05
You need to look in the Trade Activity Log for those order fills:

Do they exist?

And does the Symbol of those fills and the Trade Account of those fills exactly match those same settings on the chart?

Also refer to:

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-11-24 20:13:39
[2020-11-25 13:50:09]
Airikr - Posts: 7 | Ending Date: 2021-11-18
Thanks a lot! Now it is working. The problem was that I had entered NGZ20 directly in the Find Symbol window under Selected Symbol and opened the chart that way. When I selected the aymbol from the list the chart name was NGZ20-NYMEX and all orders were displayed again.

In the future I will select the symbol from the list and not enter it directly.

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