Support Board
Date/Time: Thu, 28 Mar 2024 12:25:33 +0000
Bug: Encoding problem with german language
View Count: 577
[2020-11-16 11:11:01] |
User355493 - Posts: 23 |
Hello Sierra-Chart Team, there´s a bug within the new version 2192. If i write some text in german "drüber" everything looks fine. But if the text will be modified the encoding is wrong. It looks like then "drüber , drunter". Best Regards |
[2020-11-16 18:13:56] |
Sierra Chart Engineering - Posts: 104368 |
We will look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-11-30 16:14:55] |
User355493 - Posts: 23 |
After updating to Version 2204 another encoding (no UTF-8) problem found.... see screenshot.
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Screenshot 2020-11-30 171100.jpg / V - Attached On 2020-11-30 16:13:06 UTC - Size: 32 KB - 215 views |
[2020-11-30 19:09:10] |
John - SC Support - Posts: 30399 |
Refer to the information here: Technical Notice: Extended/Unicode/Wide Character Support in Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-11-30 22:51:35] |
Sierra Chart Engineering - Posts: 104368 |
Post #3 involves a filename apparently. We will look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-12-01 07:54:14] |
Sierra Chart Engineering - Posts: 104368 |
In regards to post #3 update to prerelease 2205 which is now available. Instructions: Software Download: Fast Update Let us know if that resolves the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-12-01 17:47:13] |
User355493 - Posts: 23 |
Regarding Post #1 it seems the version 2205 has fixed the encoding problem. Regarding Post #3 it seems the version 2205 does not fix the problem. Same Problem: "Chartbook file not found: C:\XXXXX\_Börse\XXXXXX.Cht | 2020-12-01 18:43:05.950 * "ö" will be displayed as in the attached screenshot. |
[2020-12-01 18:17:12] |
Sierra Chart Engineering - Posts: 104368 |
We are no longer seeing any problem regarding file names with the standard ASCII characters and extended characters which are part of the codepage in your system Regarding post #7, for now rename the file within the operating system file manager and avoid using extended characters. And then open the Chartbook within Sierra Chart through File >> Open Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-12-07 16:23:28] |
User355493 - Posts: 23 |
I´ve found another encoding problem within version 2205. See attachment which shows the "chart calculator" tool.
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chart_calculator_encoding.png / V - Attached On 2020-12-07 16:23:10 UTC - Size: 2.96 KB - 168 views |
[2020-12-08 21:54:20] |
Sierra Chart Engineering - Posts: 104368 |
This will get resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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