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Date/Time: Thu, 28 Mar 2024 12:25:33 +0000



Bug: Encoding problem with german language

View Count: 577

[2020-11-16 11:11:01]
User355493 - Posts: 23
Hello Sierra-Chart Team,

there´s a bug within the new version 2192. If i write some text in german "drüber" everything looks fine. But
if the text will be modified the encoding is wrong. It looks like then "drüber , drunter".

Best Regards
[2020-11-16 18:13:56]
Sierra Chart Engineering - Posts: 104368
We will look into this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-11-30 16:14:55]
User355493 - Posts: 23
After updating to Version 2204 another encoding (no UTF-8) problem found.... see screenshot.
imageScreenshot 2020-11-30 171100.jpg / V - Attached On 2020-11-30 16:13:06 UTC - Size: 32 KB - 215 views
[2020-11-30 19:09:10]
John - SC Support - Posts: 30399
Refer to the information here:
Technical Notice: Extended/Unicode/Wide Character Support in Sierra Chart
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-11-30 22:51:35]
Sierra Chart Engineering - Posts: 104368
Post #3 involves a filename apparently. We will look into this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-12-01 07:54:14]
Sierra Chart Engineering - Posts: 104368
In regards to post #3 update to prerelease 2205 which is now available. Instructions:
Software Download: Fast Update

Let us know if that resolves the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-12-01 17:47:13]
User355493 - Posts: 23
Regarding Post #1 it seems the version 2205 has fixed the encoding problem.

Regarding Post #3 it seems the version 2205 does not fix the problem.
Same Problem: "Chartbook file not found: C:\XXXXX\_Börse\XXXXXX.Cht | 2020-12-01 18:43:05.950 *
"ö" will be displayed as in the attached screenshot.
[2020-12-01 18:17:12]
Sierra Chart Engineering - Posts: 104368
We are no longer seeing any problem regarding file names with the standard ASCII characters and extended characters which are part of the codepage in your system

Regarding post #7, for now rename the file within the operating system file manager and avoid using extended characters. And then open the Chartbook within Sierra Chart through File >> Open Chartbook.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-12-07 16:23:28]
User355493 - Posts: 23
I´ve found another encoding problem within version 2205. See attachment which shows the "chart calculator" tool.
imagechart_calculator_encoding.png / V - Attached On 2020-12-07 16:23:10 UTC - Size: 2.96 KB - 168 views
[2020-12-08 21:54:20]
Sierra Chart Engineering - Posts: 104368
This will get resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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