Support Board
Date/Time: Fri, 31 Oct 2025 18:00:13 +0000
Bug: Encoding problem with german language
View Count: 795
| [2020-11-16 11:11:01] |
| User355493 - Posts: 27 |
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Hello Sierra-Chart Team, there´s a bug within the new version 2192. If i write some text in german "drüber" everything looks fine. But if the text will be modified the encoding is wrong. It looks like then "drüber , drunter". Best Regards |
| [2020-11-16 18:13:56] |
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We will look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-30 16:14:55] |
| User355493 - Posts: 27 |
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After updating to Version 2204 another encoding (no UTF-8) problem found.... see screenshot.
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 Screenshot 2020-11-30 171100.jpg / V - Attached On 2020-11-30 16:13:06 UTC - Size: 32 KB - 279 views |
| [2020-11-30 19:09:10] |
| John - SC Support - Posts: 42694 |
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Refer to the information here: Technical Notice: Extended/Unicode/Wide Character Support in Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-30 22:51:35] |
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Post #3 involves a filename apparently. We will look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-01 07:54:14] |
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In regards to post #3 update to prerelease 2205 which is now available. Instructions: Software Download: Fast Update Let us know if that resolves the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-01 17:47:13] |
| User355493 - Posts: 27 |
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Regarding Post #1 it seems the version 2205 has fixed the encoding problem. Regarding Post #3 it seems the version 2205 does not fix the problem. Same Problem: "Chartbook file not found: C:\XXXXX\_Börse\XXXXXX.Cht | 2020-12-01 18:43:05.950 * "ö" will be displayed as in the attached screenshot. |
| [2020-12-01 18:17:12] |
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We are no longer seeing any problem regarding file names with the standard ASCII characters and extended characters which are part of the codepage in your system Regarding post #7, for now rename the file within the operating system file manager and avoid using extended characters. And then open the Chartbook within Sierra Chart through File >> Open Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-07 16:23:28] |
| User355493 - Posts: 27 |
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I´ve found another encoding problem within version 2205. See attachment which shows the "chart calculator" tool.
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| chart_calculator_encoding.png / V - Attached On 2020-12-07 16:23:10 UTC - Size: 2.96 KB - 230 views |
| [2020-12-08 21:54:20] |
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This will get resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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