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Date/Time: Thu, 25 Apr 2024 22:30:34 +0000



FXCM datafeed issue

View Count: 979

[2014-02-13 04:40:57]
cmb999 - Posts: 211
Hello, having problems staying connected to SC Forex (FXCM). Connection ok for as long as a few hours, and as short as 15 min. It does not reconnect automatically.

Remote instance connected: C:\SierraChartTest\SierraChart.exe | 2014-02-12 00:19:41
Socket closed. No error. | 2014-02-12 00:31:16
Connection to the external service has been lost. | 2014-02-12 00:31:16
SC Forex Data (FXCM): Disconnected from the server. | 2014-02-12 00:31:16

[2014-02-13 05:32:01]
Sierra Chart Engineering - Posts: 104368
Make sure you are on a current version of Sierra Chart.

For there to be an automatic reconnect you need to enable Global Settings >>Data/Trade Service Settings >> Reconnect on Failure.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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