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Potential outage on 2020-11-05 @ 9:25 GMT

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[2020-11-05 08:44:33] #1 [Go To First Post]
User486465 - Posts: 12
Hi, was there an issue with your data feed around 9:25 GMT this morning? Symbol: ESZ20 I had no price data for around 5 minutes. This was on your delayed data service. Date Time Of Last Edit: 2020-11-05 08:51:30

[2020-11-05 09:12:46] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No that would not be possible there would have been an outage. If you provide the Message Log from that time we can see what the issue was: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-11-05 09:21:23] #3 [Go To First Post]
User486465 - Posts: 12
Here's the log. My time is GMT+2 I had to restart SC and delete redownload the intraday data to get it working again. ------------ Reading Internal Order ID file. \| 2020-11-05 10:34:09.626 Reading Trade Orders file. \| 2020-11-05 10:34:09.833 Reading Trade Positions file. \| 2020-11-05 10:34:09.837 Reading Account Balance file. \| 2020-11-05 10:34:09.838 UDPListener (1332). Port 22904 \| Listening on UDP port 22904. \| 2020-11-05 10:34:09.869 Software version: 2191 64-bit \| 2020-11-05 10:34:09.869 Primary Thread ID: 14696 \| 2020-11-05 10:34:09.869 Usage end date: 2020-12-06 \| 2020-11-05 10:34:09.869 Enabled for: Advanced Features 2. \| 2020-11-05 10:34:09.869 Enabled for: Sierra Chart Historical Data Service. \| 2020-11-05 10:34:09.869 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-11-05 10:34:09.869 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-11-05 10:34:09.869 Current selected Data/Trading service: SC Data - All Services \| 2020-11-05 10:34:09.869 Custom symbol settings values: enabled \| 2020-11-05 10:34:09.869 Chart Update Interval: 10 \| 2020-11-05 10:34:09.869 Intraday Data Storage Time Unit: 0 \| 2020-11-05 10:34:09.869 Time Zone: +02:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) \| 2020-11-05 10:34:09.869 2020-11-05 08:34:09 Local computer time in UTC \| 2020-11-05 10:34:09.869 2020-11-05 10:34:09 Local computer time in SC Time Zone \| 2020-11-05 10:34:09.869 2020-11-05 08:34:11 Server time in UTC \| 2020-11-05 10:34:09.869 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-11-05 10:34:09.869 Program path: C:\SierraChart\ \| 2020-11-05 10:34:09.869 Data Files path: C:\SierraChart\Data\ \| 2020-11-05 10:34:09.869 OS Version Number: 10.0 \| 2020-11-05 10:34:09.869 Locale Setting: C \| 2020-11-05 10:34:09.869 DLLs: UserContributedStudies_64.dll \| 2020-11-05 10:34:09.870 Allowed protected custom studies: \| 2020-11-05 10:34:09.870 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2020-11-05 10:34:09.885 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-11-05 10:34:09.912 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-11-05 10:34:10.109 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-11-05 10:34:10.110 Received 5 login tokens. \| 2020-11-05 10:34:10.572 Symbol settings MD5 received. Request ID: 1. \| 2020-11-05 10:34:11.513 Symbol settings are up-to-date for scdataallservices. \| 2020-11-05 10:34:11.513 Files to Open on Start up \| Opening file: Intraday Dashboard.Cht \| 2020-11-05 10:34:13.506 Bund 5 Min #1 \| Reloading chart. \| 2020-11-05 10:34:13.559 EURUSD 5 Min #2 \| Reloading chart. \| 2020-11-05 10:34:13.594 GBPUSD 5 Min #3 \| Reloading chart. \| 2020-11-05 10:34:13.632 USOil 5 Min #4 \| Reloading chart. \| 2020-11-05 10:34:13.674 SPX500 5 Min #5 \| Reloading chart. \| 2020-11-05 10:34:13.733 XBTUSD-BMEX 5 Min #6 \| Reloading chart. \| 2020-11-05 10:34:13.790 ESZ20 5 Min #1 \| Reloading chart. \| 2020-11-05 10:34:13.894 ESZ20 5 Sec #2 \| Reloading chart. \| 2020-11-05 10:34:13.930 Using Bid/Ask average for last trade price for Bund \| 2020-11-05 10:34:14.173 Starting DelayedDownloadMonitoringTimer \| 2020-11-05 10:34:14.174 Starting HDTimeoutTimer \| 2020-11-05 10:34:14.174 Added historical Intraday data request for Bund to the queue. \| 2020-11-05 10:34:14.174 Intraday data recording state for symbol Bund is set to download 'Pending'. \| 2020-11-05 10:34:14.174 Triggering next historical data download in queue. \| 2020-11-05 10:34:14.174 HD Request # 1 \| Downloading Intraday chart data for Bund to the file Bund.scid. Service: fxcm \| 2020-11-05 10:34:14.174 HD Request # 1 \| Download start date-time: 2020-11-03 20:14:18.000000. File last date-time: 2020-11-03 20:14:18.138000 \| 2020-11-05 10:34:14.174 HD Request # 1 \| Using server: ds12.sierracharts.com port 10149 \| 2020-11-05 10:34:14.174 Using Bid/Ask average for last trade price for EURUSD \| 2020-11-05 10:34:14.175 Added historical Intraday data request for EURUSD to the queue. \| 2020-11-05 10:34:14.175 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2020-11-05 10:34:14.175 Triggering next historical data download in queue. \| 2020-11-05 10:34:14.175 Using Bid/Ask average for last trade price for GBPUSD \| 2020-11-05 10:34:14.176 Added historical Intraday data request for GBPUSD to the queue. \| 2020-11-05 10:34:14.177 Intraday data recording state for symbol GBPUSD is set to download 'Pending'. \| 2020-11-05 10:34:14.177 Triggering next historical data download in queue. \| 2020-11-05 10:34:14.177 Using Bid/Ask average for last trade price for USOil \| 2020-11-05 10:34:14.177 Added historical Intraday data request for USOil to the queue. \| 2020-11-05 10:34:14.177 Intraday data recording state for symbol USOil is set to download 'Pending'. \| 2020-11-05 10:34:14.177 Triggering next historical data download in queue. \| 2020-11-05 10:34:14.177 Using Bid/Ask average for last trade price for SPX500 \| 2020-11-05 10:34:14.178 Added historical Intraday data request for SPX500 to the queue. \| 2020-11-05 10:34:14.178 Intraday data recording state for symbol SPX500 is set to download 'Pending'. \| 2020-11-05 10:34:14.178 Triggering next historical data download in queue. \| 2020-11-05 10:34:14.178 Added historical Intraday data request for XBTUSD-BMEX to the queue. \| 2020-11-05 10:34:14.180 Intraday data recording state for symbol XBTUSD-BMEX is set to download 'Pending'. \| 2020-11-05 10:34:14.180 Triggering next historical data download in queue. \| 2020-11-05 10:34:14.180 Mapping ESZ20 to ESZ20. Service code: cme \| 2020-11-05 10:34:14.188 Added historical Intraday data request for ESZ20 to the queue. \| 2020-11-05 10:34:14.189 Intraday data recording state for symbol ESZ20 is set to download 'Pending'. \| 2020-11-05 10:34:14.189 Triggering next historical data download in queue. \| 2020-11-05 10:34:14.189 Socket (1) \| Creating socket. \| 2020-11-05 10:34:14.389 Socket (1) \| New receive buffer size: 5242880 \| 2020-11-05 10:34:14.390 Socket (1) \| Connecting to IP: 204.15.197.14. \| 2020-11-05 10:34:14.390 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:34:14.975 HD Request # 1 \| Sending historical data logon request message. \| 2020-11-05 10:34:14.975 HD Request # 1 \| Requesting Intraday data. Start date-time: 2020-11-03 20:14:18. Record interval: 0. Symbol: Bund \| 2020-11-05 10:34:15.722 HD Request # 1 \| Decompressing data. \| 2020-11-05 10:34:15.960 SC Data - All Services \| Connected to server complete. \| 2020-11-05 10:34:16.092 Triggering next historical data download in queue. \| 2020-11-05 10:34:16.095 Triggering next historical data download in queue. \| 2020-11-05 10:34:16.095 Triggering next historical data download in queue. \| 2020-11-05 10:34:16.095 Triggering next historical data download in queue. \| 2020-11-05 10:34:16.095 Triggering next historical data download in queue. \| 2020-11-05 10:34:16.095 Mapping ESZ20 to ESZ20. Service code: cme \| 2020-11-05 10:34:16.095 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESZ20 (ESZ20). ID: 1 Service code: cme \| 2020-11-05 10:34:16.095 SC DTC Delayed Exchange Data \| Connecting to the server ds12-2.sierracharts.com. Port 10044 \| 2020-11-05 10:34:16.095 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESZ20 (ESZ20). ID: 1 \| 2020-11-05 10:34:16.096 Intraday data recording state for symbol ESZ20 is set to download 'Pending'. \| 2020-11-05 10:34:16.096 Historical Intraday data request for ESZ20 is discarded because a matching download is already pending and the new one is not for earlier data. \| 2020-11-05 10:34:16.096 Using Bid/Ask average for last trade price for USOil \| 2020-11-05 10:34:16.125 SC DTC Data with Market Depth \| Starting real-time market data updates for: USOil. ID: 2 Service code: fxcm \| 2020-11-05 10:34:16.125 SC DTC Data with Market Depth \| Connecting to the server ds12.sierracharts.com. Port 443 \| 2020-11-05 10:34:16.125 SC DTC Data with Market Depth \| Requesting security definition data for: USOil. ID: 2 \| 2020-11-05 10:34:16.125 Using Bid/Ask average for last trade price for SPX500 \| 2020-11-05 10:34:16.134 SC DTC Data with Market Depth \| Starting real-time market data updates for: SPX500. ID: 3 Service code: fxcm \| 2020-11-05 10:34:16.134 SC DTC Data with Market Depth \| Requesting security definition data for: SPX500. ID: 3 \| 2020-11-05 10:34:16.134 SC DTC Data with Market Depth \| Starting real-time market data updates for: XBTUSD-BMEX. ID: 4 Service code: bitmex \| 2020-11-05 10:34:16.143 SC DTC Data with Market Depth \| Requesting security definition data for: XBTUSD-BMEX. ID: 4 \| 2020-11-05 10:34:16.143 Requesting market depth updates for: ESZ20 if supported. \| 2020-11-05 10:34:16.144 Separate subscription for market depth updates not supported. ESZ20 \| 2020-11-05 10:34:16.144 Using Bid/Ask average for last trade price for Bund \| 2020-11-05 10:34:16.144 SC DTC Data with Market Depth \| Starting real-time market data updates for: Bund. ID: 5 Service code: fxcm \| 2020-11-05 10:34:16.144 SC DTC Data with Market Depth \| Requesting security definition data for: Bund. ID: 5 \| 2020-11-05 10:34:16.144 Using Bid/Ask average for last trade price for EURUSD \| 2020-11-05 10:34:16.150 SC DTC Data with Market Depth \| Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm \| 2020-11-05 10:34:16.150 SC DTC Data with Market Depth \| Requesting security definition data for: EURUSD. ID: 6 \| 2020-11-05 10:34:16.150 Using Bid/Ask average for last trade price for GBPUSD \| 2020-11-05 10:34:16.150 SC DTC Data with Market Depth \| Starting real-time market data updates for: GBPUSD. ID: 7 Service code: fxcm \| 2020-11-05 10:34:16.150 SC DTC Data with Market Depth \| Requesting security definition data for: GBPUSD. ID: 7 \| 2020-11-05 10:34:16.151 DTC Client socket (2) \| Creating socket. \| 2020-11-05 10:34:16.242 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2020-11-05 10:34:16.242 DTC Client socket (2) \| Connecting to IP: 204.15.197.13. \| 2020-11-05 10:34:16.242 DTC Client socket (3) \| Creating socket. \| 2020-11-05 10:34:16.242 DTC Client socket (3) \| New receive buffer size: 5242880 \| 2020-11-05 10:34:16.243 DTC Client socket (3) \| Connecting to IP: 204.15.197.14. \| 2020-11-05 10:34:16.243 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2020-11-05 10:34:16.540 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2020-11-05 10:34:16.540 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2020-11-05 10:34:16.540 SC DTC Data with Market Depth \| Network connection to server complete. \| 2020-11-05 10:34:16.541 SC DTC Data with Market Depth \| Starting socket receive thread. \| 2020-11-05 10:34:16.541 SC DTC Data with Market Depth \| Sending encoding request to server: Binary VLS. Compression: standard \| 2020-11-05 10:34:16.542 HD Request # 1 \| Receiving Intraday data for Bund starting at 2020-11-03 20:14:18.138000 \| 2020-11-05 10:34:16.758 SC DTC Data with Market Depth \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:34:17.400 SC DTC Data with Market Depth \| Sending logon request message. \| 2020-11-05 10:34:17.400 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:34:17.400 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2020-11-05 10:34:17.400 ESZ20[M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:34:17.401 Socket (1) \| CloseSocket call. \| 2020-11-05 10:34:17.478 Socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-05 10:34:17.478 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-11-05 10:34:17.478 XBTUSD-BMEX 5 Min #6 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-10-25 02:55:00. Next Bar Date Time: 2020-10-25 02:00:00. Filename: XBTUSD-BMEX.scid \| 2020-11-05 10:34:17.586 Socket (1) \| Socket gracefully closed by remote side. \| 2020-11-05 10:34:17.705 Socket (1) \| Closed. \| 2020-11-05 10:34:17.705 HD Request # 1 \| Re-requesting historical data for Bund to get the latest data since the download was started while not connected to primary service. \| 2020-11-05 10:34:17.723 Added historical Intraday data request for Bund to the queue. \| 2020-11-05 10:34:17.723 Intraday data recording state for symbol Bund is set to download 'Pending'. \| 2020-11-05 10:34:17.723 Triggering next historical data download in queue. \| 2020-11-05 10:34:17.723 Historical data download thread signaled to stop. \| 2020-11-05 10:34:17.723 HD Request # 1 \| Timestamp of first Intraday data file record written: 2020-11-03 20:14:43.157000 \| 2020-11-05 10:34:17.725 HD Request # 1 \| Received 28179 records from 2020-11-03 20:14:18.138000 to 2020-11-05 10:34:15.230000 (38.3 hours) and wrote 28178 records for Bund \| 2020-11-05 10:34:17.725 HD Request # 1 \| Completion time: 3s \| 2020-11-05 10:34:17.738 Delaying start of download for Bund \| 2020-11-05 10:34:17.744 SC DTC Data with Market Depth \| Received logon response. \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Server Name: SC Realtime Server. \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Server protocol version: 8. Client protocol version: 8 \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Successfully connected. \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Trading is not supported. \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: Bund \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: EURUSD \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: GBPUSD \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: SPX500 \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: USOil \| 2020-11-05 10:34:18.180 SC DTC Data with Market Depth \| Restarting real-time data updates for symbol: XBTUSD-BMEX \| 2020-11-05 10:34:18.180 SC DTC Delayed Exchange Data \| Received logon response. \| 2020-11-05 10:34:18.193 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2020-11-05 10:34:18.193 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2020-11-05 10:34:18.193 SC DTC Delayed Exchange Data \| Successfully connected. \| 2020-11-05 10:34:18.193 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2020-11-05 10:34:18.193 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ESZ20 -> ESZ20. Market Depth data restarted. \| 2020-11-05 10:34:18.193 Loading market depth data. \| 2020-11-05 10:34:18.426 ESZ20[M] 5 Sec #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:34:18.429 SC DTC Delayed Exchange Data \| Clearing market depth for ESZ20 \| 2020-11-05 10:34:18.717 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESZ20.2020-11-05.depth \| 2020-11-05 10:34:18.718 SC DTC Data with Market Depth \| Received security definition for symbol Bund \| 2020-11-05 10:34:18.719 SC DTC Data with Market Depth \| Received security definition for symbol EURUSD \| 2020-11-05 10:34:18.719 SC DTC Data with Market Depth \| Received security definition for symbol GBPUSD \| 2020-11-05 10:34:18.719 SC DTC Data with Market Depth \| Received security definition for symbol SPX500 \| 2020-11-05 10:34:18.719 SC DTC Data with Market Depth \| Received security definition for symbol USOil \| 2020-11-05 10:34:18.719 SC DTC Data with Market Depth \| Received security definition for symbol XBTUSD-BMEX \| 2020-11-05 10:34:18.719 SC DTC Delayed Exchange Data \| Received security definition for symbol ESZ20 \| 2020-11-05 10:34:18.719 Saved Chartbook: Intraday Dashboard.Cht. Time: 0.0013 seconds. \| 2020-11-05 10:34:19.418 HD Request # 2 \| Downloading Intraday chart data for Bund to the file Bund.scid. Service: fxcm \| 2020-11-05 10:34:23.186 HD Request # 2 \| Download start date-time: 2020-11-05 10:34:15.000000. File last date-time: 2020-11-05 10:34:15.230000 \| 2020-11-05 10:34:23.186 HD Request # 2 \| Using server: ds4.sierracharts.com port 10150 \| 2020-11-05 10:34:23.186 Socket (1) \| Creating socket. \| 2020-11-05 10:34:23.294 Socket (1) \| New receive buffer size: 5242880 \| 2020-11-05 10:34:23.294 Socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-11-05 10:34:23.294 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:34:23.701 HD Request # 2 \| Sending historical data logon request message. \| 2020-11-05 10:34:23.701 HD Request # 2 \| Requesting Intraday data. Start date-time: 2020-11-05 10:34:15. Record interval: 0. Symbol: Bund \| 2020-11-05 10:34:24.505 HD Request # 2 \| Decompressing data. \| 2020-11-05 10:34:24.819 HD Request # 2 \| Receiving Intraday data for Bund starting at 2020-11-05 10:34:18.991000 \| 2020-11-05 10:34:24.820 Socket (1) \| CloseSocket call. \| 2020-11-05 10:34:24.820 Socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-05 10:34:24.820 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-11-05 10:34:24.820 Historical data download thread signaled to stop. \| 2020-11-05 10:34:24.820 HD Request # 2 \| Timestamp of first Intraday data file record written: 2020-11-05 10:34:18.991000 \| 2020-11-05 10:34:24.820 HD Request # 2 \| Received 1 record from 2020-11-05 10:34:18.991000 to 2020-11-05 10:34:18.991000 (0.0 seconds) and wrote 1 record for Bund \| 2020-11-05 10:34:24.820 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 08:34:18.991000 \| 2020-11-05 10:34:24.824 HD Request # 2 \| Completion time: 1s \| 2020-11-05 10:34:24.824 HD Request # 2 \| Intraday data download complete for Bund. Unique request ID: 1 \| 2020-11-05 10:34:24.824 Removing historical data download ID 1. \| 2020-11-05 10:34:24.824 Real-time Intraday chart data file updates started for Bund \| 2020-11-05 10:34:24.824 Intraday chart data file opened for Bund \| 2020-11-05 10:34:24.824 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2020-11-05 10:34:24.824 Triggering next historical data download in queue. \| 2020-11-05 10:34:24.824 HD Request # 3 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2020-11-05 10:34:24.824 HD Request # 3 \| Download start date-time: 2020-11-03 20:14:37.000000. File last date-time: 2020-11-03 20:14:37.653000 \| 2020-11-05 10:34:24.825 HD Request # 3 \| Using server: ds12.sierracharts.com port 10149 \| 2020-11-05 10:34:24.825 Socket (4) \| Creating socket. \| 2020-11-05 10:34:24.825 Socket (4) \| New receive buffer size: 5242880 \| 2020-11-05 10:34:24.825 Socket (4) \| Connecting to IP: 204.15.197.14. \| 2020-11-05 10:34:24.825 Socket (1) \| Socket gracefully closed by remote side. \| 2020-11-05 10:34:25.135 Socket (1) \| Closed. \| 2020-11-05 10:34:25.135 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:34:25.485 HD Request # 3 \| Sending historical data logon request message. \| 2020-11-05 10:34:25.485 HD Request # 3 \| Requesting Intraday data. Start date-time: 2020-11-03 20:14:37. Record interval: 0. Symbol: EURUSD \| 2020-11-05 10:34:25.795 HD Request # 3 \| Decompressing data. \| 2020-11-05 10:34:26.076 HD Request # 3 \| Receiving Intraday data for EURUSD starting at 2020-11-03 20:14:37.434000 \| 2020-11-05 10:34:26.795 HD Request # 3 \| Timestamp of first Intraday data file record written: 2020-11-03 20:14:38.215000 \| 2020-11-05 10:34:28.020 Socket (4) \| CloseSocket call. \| 2020-11-05 10:34:39.751 Socket (4) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-05 10:34:39.751 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2020-11-05 10:34:39.751 Historical data download thread signaled to stop. \| 2020-11-05 10:34:39.755 HD Request # 3 \| Received 739836 records from 2020-11-03 20:14:37.434000 to 2020-11-05 10:34:43.283000 (38.3 hours) and wrote 739834 records for EURUSD \| 2020-11-05 10:34:39.755 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 08:34:43.283000 \| 2020-11-05 10:34:39.760 HD Request # 3 \| Completion time: 15s \| 2020-11-05 10:34:39.760 HD Request # 3 \| Intraday data download complete for EURUSD. Unique request ID: 2 \| 2020-11-05 10:34:39.760 Removing historical data download ID 2. \| 2020-11-05 10:34:39.760 Real-time Intraday chart data file updates started for EURUSD \| 2020-11-05 10:34:39.760 Intraday chart data file opened for EURUSD \| 2020-11-05 10:34:39.760 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2020-11-05 10:34:39.760 Triggering next historical data download in queue. \| 2020-11-05 10:34:39.760 HD Request # 4 \| Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm \| 2020-11-05 10:34:39.760 HD Request # 4 \| Download start date-time: 2020-11-03 20:14:37.000000. File last date-time: 2020-11-03 20:14:37.479000 \| 2020-11-05 10:34:39.761 HD Request # 4 \| Using server: ds4.sierracharts.com port 10150 \| 2020-11-05 10:34:39.761 Socket (1) \| Creating socket. \| 2020-11-05 10:34:39.761 Socket (1) \| New receive buffer size: 5242880 \| 2020-11-05 10:34:39.761 Socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-11-05 10:34:39.761 Socket (4) \| Socket gracefully closed by remote side. \| 2020-11-05 10:34:39.982 Socket (4) \| Closed. \| 2020-11-05 10:34:39.982 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:34:40.213 HD Request # 4 \| Sending historical data logon request message. \| 2020-11-05 10:34:40.213 HD Request # 4 \| Requesting Intraday data. Start date-time: 2020-11-03 20:14:37. Record interval: 0. Symbol: GBPUSD \| 2020-11-05 10:34:40.449 HD Request # 4 \| Decompressing data. \| 2020-11-05 10:34:40.669 Opened cached Intraday file: C:\SierraChart\Data\Bund.scid. Thread ID: 5312 \| 2020-11-05 10:34:41.017 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 5312 \| 2020-11-05 10:34:41.019 HD Request # 4 \| Receiving Intraday data for GBPUSD starting at 2020-11-03 20:14:37.069000 \| 2020-11-05 10:34:41.296 HD Request # 4 \| Timestamp of first Intraday data file record written: 2020-11-03 20:14:37.799000 \| 2020-11-05 10:34:42.183 Socket (1) \| CloseSocket call. \| 2020-11-05 10:34:55.716 Socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-05 10:34:55.716 Historical data download thread signaled to stop. \| 2020-11-05 10:34:55.716 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-11-05 10:34:55.716 HD Request # 4 \| Received 809806 records from 2020-11-03 20:14:37.069000 to 2020-11-05 10:34:56.738000 (38.3 hours) and wrote 809803 records for GBPUSD \| 2020-11-05 10:34:55.717 HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 08:34:56.738000 \| 2020-11-05 10:34:55.721 Added 41 Time and Sales records to Intraday data file for GBPUSD after download. \| 2020-11-05 10:34:55.721 HD Request # 4 \| Completion time: 16s \| 2020-11-05 10:34:55.725 HD Request # 4 \| Intraday data download complete for GBPUSD. Unique request ID: 3 \| 2020-11-05 10:34:55.725 Removing historical data download ID 3. \| 2020-11-05 10:34:55.725 Real-time Intraday chart data file updates started for GBPUSD \| 2020-11-05 10:34:55.725 Intraday chart data file opened for GBPUSD \| 2020-11-05 10:34:55.725 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2020-11-05 10:34:55.725 Triggering next historical data download in queue. \| 2020-11-05 10:34:55.725 HD Request # 5 \| Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm \| 2020-11-05 10:34:55.725 HD Request # 5 \| Download start date-time: 2020-11-03 20:14:37.000000. File last date-time: 2020-11-03 20:14:37.612000 \| 2020-11-05 10:34:55.726 HD Request # 5 \| Using server: ds12.sierracharts.com port 10149 \| 2020-11-05 10:34:55.726 Socket (4) \| Creating socket. \| 2020-11-05 10:34:55.726 Socket (4) \| New receive buffer size: 5242880 \| 2020-11-05 10:34:55.726 Socket (4) \| Connecting to IP: 204.15.197.14. \| 2020-11-05 10:34:55.726 Socket (1) \| Socket gracefully closed by remote side. \| 2020-11-05 10:34:56.016 Socket (1) \| Closed. \| 2020-11-05 10:34:56.016 Opened cached Intraday file: C:\SierraChart\Data\GBPUSD.scid. Thread ID: 5312 \| 2020-11-05 10:34:56.129 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:34:56.340 HD Request # 5 \| Sending historical data logon request message. \| 2020-11-05 10:34:56.340 HD Request # 5 \| Requesting Intraday data. Start date-time: 2020-11-03 20:14:37. Record interval: 0. Symbol: USOil \| 2020-11-05 10:34:57.118 HD Request # 5 \| Decompressing data. \| 2020-11-05 10:34:57.419 HD Request # 5 \| Receiving Intraday data for USOil starting at 2020-11-03 20:14:37.063000 \| 2020-11-05 10:34:58.103 HD Request # 5 \| Timestamp of first Intraday data file record written: 2020-11-03 20:14:39.433000 \| 2020-11-05 10:34:59.064 Socket (4) \| CloseSocket call. \| 2020-11-05 10:35:00.289 Socket (4) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-05 10:35:00.289 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2020-11-05 10:35:00.289 Historical data download thread signaled to stop. \| 2020-11-05 10:35:00.290 HD Request # 5 \| Received 113857 records from 2020-11-03 20:14:37.063000 to 2020-11-05 10:35:00.263000 (38.3 hours) and wrote 113855 records for USOil \| 2020-11-05 10:35:00.291 HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 08:35:00.263000 \| 2020-11-05 10:35:00.297 Added 2 Time and Sales records to Intraday data file for USOil after download. \| 2020-11-05 10:35:00.297 HD Request # 5 \| Completion time: 5s \| 2020-11-05 10:35:00.301 HD Request # 5 \| Intraday data download complete for USOil. Unique request ID: 4 \| 2020-11-05 10:35:00.301 Removing historical data download ID 4. \| 2020-11-05 10:35:00.301 Real-time Intraday chart data file updates started for USOil \| 2020-11-05 10:35:00.301 Intraday chart data file opened for USOil \| 2020-11-05 10:35:00.301 HD Request # 5 \| Enabling Intraday chart updating for symbol. \| 2020-11-05 10:35:00.301 Triggering next historical data download in queue. \| 2020-11-05 10:35:00.301 HD Request # 6 \| Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm \| 2020-11-05 10:35:00.301 HD Request # 6 \| Download start date-time: 2020-11-03 20:14:35.000000. File last date-time: 2020-11-03 20:14:35.799000 \| 2020-11-05 10:35:00.301 HD Request # 6 \| Using server: ds4.sierracharts.com port 10150 \| 2020-11-05 10:35:00.301 Socket (1) \| Creating socket. \| 2020-11-05 10:35:00.301 Socket (1) \| New receive buffer size: 5242880 \| 2020-11-05 10:35:00.301 Socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-11-05 10:35:00.301 Socket (4) \| Socket gracefully closed by remote side. \| 2020-11-05 10:35:00.526 Socket (4) \| Closed. \| 2020-11-05 10:35:00.526 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:35:00.787 HD Request # 6 \| Sending historical data logon request message. \| 2020-11-05 10:35:00.787 Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 5312 \| 2020-11-05 10:35:01.160 HD Request # 6 \| Requesting Intraday data. Start date-time: 2020-11-03 20:14:35. Record interval: 0. Symbol: SPX500 \| 2020-11-05 10:35:01.480 HD Request # 6 \| Decompressing data. \| 2020-11-05 10:35:01.713 HD Request # 6 \| Receiving Intraday data for SPX500 starting at 2020-11-03 20:14:37.000000 \| 2020-11-05 10:35:02.446 HD Request # 6 \| Timestamp of first Intraday data file record written: 2020-11-03 20:14:37.000000 \| 2020-11-05 10:35:03.415 Socket (1) \| CloseSocket call. \| 2020-11-05 10:35:08.374 Socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-05 10:35:08.374 Historical data download thread signaled to stop. \| 2020-11-05 10:35:08.374 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-11-05 10:35:08.374 HD Request # 6 \| Received 375275 records from 2020-11-03 20:14:37.000000 to 2020-11-05 10:35:10.220000 (38.3 hours) and wrote 375275 records for SPX500 \| 2020-11-05 10:35:08.375 HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 08:35:10.220000 \| 2020-11-05 10:35:08.379 Added 5 Time and Sales records to Intraday data file for SPX500 after download. \| 2020-11-05 10:35:08.379 HD Request # 6 \| Completion time: 8s \| 2020-11-05 10:35:08.383 HD Request # 6 \| Intraday data download complete for SPX500. Unique request ID: 5 \| 2020-11-05 10:35:08.383 Removing historical data download ID 5. \| 2020-11-05 10:35:08.383 Real-time Intraday chart data file updates started for SPX500 \| 2020-11-05 10:35:08.383 Intraday chart data file opened for SPX500 \| 2020-11-05 10:35:08.383 HD Request # 6 \| Enabling Intraday chart updating for symbol. \| 2020-11-05 10:35:08.383 Triggering next historical data download in queue. \| 2020-11-05 10:35:08.383 HD Request # 7 \| Downloading Intraday chart data for XBTUSD-BMEX to the file XBTUSD-BMEX.scid. Service: bitmex \| 2020-11-05 10:35:08.383 HD Request # 7 \| Download start date-time: 2020-11-03 20:14:35.000000. File last date-time: 2020-11-03 20:14:35.992000 \| 2020-11-05 10:35:08.383 HD Request # 7 \| Using server: ds12.sierracharts.com port 10149 \| 2020-11-05 10:35:08.383 Socket (4) \| Creating socket. \| 2020-11-05 10:35:08.383 Socket (4) \| New receive buffer size: 5242880 \| 2020-11-05 10:35:08.383 Socket (4) \| Connecting to IP: 204.15.197.14. \| 2020-11-05 10:35:08.383 Socket (1) \| Socket gracefully closed by remote side. \| 2020-11-05 10:35:08.616 Socket (1) \| Closed. \| 2020-11-05 10:35:08.616 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:35:08.907 HD Request # 7 \| Sending historical data logon request message. \| 2020-11-05 10:35:08.907 HD Request # 7 \| Requesting Intraday data. Start date-time: 2020-11-03 20:14:35. Record interval: 0. Symbol: XBTUSD-BMEX \| 2020-11-05 10:35:09.159 HD Request # 7 \| Decompressing data. \| 2020-11-05 10:35:09.416 HD Request # 7 \| Receiving Intraday data for XBTUSD-BMEX starting at 2020-11-03 20:14:35.992000 \| 2020-11-05 10:35:10.167 HD Request # 7 \| Timestamp of first Intraday data file record written: 2020-11-03 20:14:36.838000 \| 2020-11-05 10:35:11.028 Opened cached Intraday file: C:\SierraChart\Data\SPX500.scid. Thread ID: 5312 \| 2020-11-05 10:35:11.254 Socket (4) \| CloseSocket call. \| 2020-11-05 10:35:22.534 Socket (4) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-05 10:35:22.534 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2020-11-05 10:35:22.534 Historical data download thread signaled to stop. \| 2020-11-05 10:35:22.534 HD Request # 7 \| Received 622311 records from 2020-11-03 20:14:35.992000 to 2020-11-05 10:35:24.013000 (38.3 hours) and wrote 622310 records for XBTUSD-BMEX \| 2020-11-05 10:35:22.534 HD Request # 7 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 08:35:24.013000 \| 2020-11-05 10:35:22.538 Added 6 Time and Sales records to Intraday data file for XBTUSD-BMEX after download. \| 2020-11-05 10:35:22.538 HD Request # 7 \| Completion time: 14s \| 2020-11-05 10:35:22.542 HD Request # 7 \| Intraday data download complete for XBTUSD-BMEX. Unique request ID: 6 \| 2020-11-05 10:35:22.542 Removing historical data download ID 6. \| 2020-11-05 10:35:22.542 Real-time Intraday chart data file updates started for XBTUSD-BMEX \| 2020-11-05 10:35:22.542 Intraday chart data file opened for XBTUSD-BMEX \| 2020-11-05 10:35:22.542 HD Request # 7 \| Enabling Intraday chart updating for symbol. \| 2020-11-05 10:35:22.542 Triggering next historical data download in queue. \| 2020-11-05 10:35:22.542 HD Request # 8 \| Downloading Intraday chart data for ESZ20 to the file ESZ20.scid. Service: cme \| 2020-11-05 10:35:22.542 HD Request # 8 \| Download start date-time: 2020-09-16 22:50:00.000000. File last date-time: 2020-09-16 22:50:00.072018 \| 2020-11-05 10:35:22.542 HD Request # 8 \| Using server: ds21.sierracharts.com port 10150 \| 2020-11-05 10:35:22.542 Socket (1) \| Creating socket. \| 2020-11-05 10:35:22.543 Socket (1) \| New receive buffer size: 5242880 \| 2020-11-05 10:35:22.543 Socket (1) \| Connecting to IP: 216.1.90.129. \| 2020-11-05 10:35:22.543 Socket (4) \| Socket gracefully closed by remote side. \| 2020-11-05 10:35:22.765 Socket (4) \| Closed. \| 2020-11-05 10:35:22.765 HD Request # 8 \| Setting DTC encoding to Binary VLS \| 2020-11-05 10:35:23.052 HD Request # 8 \| Sending historical data logon request message. \| 2020-11-05 10:35:23.052 HD Request # 8 \| Requesting Intraday data. Start date-time: 2020-09-16 22:50:00. Record interval: 0. Symbol: ESZ20 \| 2020-11-05 10:35:23.737 HD Request # 8 \| Decompressing data. \| 2020-11-05 10:35:23.983 HD Request # 8 \| Receiving Intraday data for ESZ20 starting at 2020-09-16 22:50:00.004000 \| 2020-11-05 10:35:24.490 HD Request # 8 \| Timestamp of first Intraday data file record written: 2020-09-16 22:50:00.072019 \| 2020-11-05 10:35:25.442 Opened cached Intraday file: C:\SierraChart\Data\XBTUSD-BMEX.scid. Thread ID: 5312 \| 2020-11-05 10:35:26.384 Socket (1) \| CloseSocket call. \| 2020-11-05 10:41:19.943 Socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-11-05 10:41:19.943 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-11-05 10:41:19.943 Historical data download thread signaled to stop. \| 2020-11-05 10:41:19.984 HD Request # 8 \| Received 35074167 records from 2020-09-16 22:50:00.004000 to 2020-11-05 10:25:24.703001 (49.5 days) and wrote 35073503 records for ESZ20 \| 2020-11-05 10:41:19.984 HD Request # 8 \| Add time&sales data \| Remembered last file record date-time: 2020-11-05 08:25:24.703001 \| 2020-11-05 10:41:19.988 Added 705 Time and Sales records to Intraday data file for ESZ20 after download. \| 2020-11-05 10:41:19.988 HD Request # 8 \| Completion time: 5m 57s \| 2020-11-05 10:41:19.992 HD Request # 8 \| Intraday data download complete for ESZ20. Unique request ID: 7 \| 2020-11-05 10:41:19.992 Removing historical data download ID 7. \| 2020-11-05 10:41:19.992 Real-time Intraday chart data file updates started for ESZ20 \| 2020-11-05 10:41:19.992 Intraday chart data file opened for ESZ20 \| 2020-11-05 10:41:19.992 HD Request # 8 \| Enabling Intraday chart updating for symbol. \| 2020-11-05 10:41:19.992 Triggering next historical data download in queue. \| 2020-11-05 10:41:19.992 Socket (1) \| Socket gracefully closed by remote side. \| 2020-11-05 10:41:20.168 Socket (1) \| Closed. \| 2020-11-05 10:41:20.168 Opened cached Intraday file: C:\SierraChart\Data\ESZ20.scid. Thread ID: 8168 \| 2020-11-05 10:41:22.764 ESZ20[M] 5 Sec #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:52:15.193 ESZ20[M] 5 Sec #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:52:16.738 ESZ20[M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:52:18.542 ESZ20[M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:52:38.847 ESZ20[M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:52:39.958 ESZ20[M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:52:41.267 ESZ20[M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:52:41.893 ESZ20[M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-11-05 10:52:43.471

[2020-11-05 09:36:27] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you restarted, this log is not going to provide anything useful. In any case there was definitively no outage. That really is next to impossible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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