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Date/Time: Sat, 28 Nov 2020 02:05:25 +0000



[Sticky] - Notice: Replacement for CBOE Indices Historical Daily Data

[2020-11-03 19:20:39]
Sierra Chart Engineering - Posts: 91599 | Ending Date: 2021-04-05
Apparently due to a restriction from CBOE, historical end of day daily data from Sierra Chart for CBOE Indices is not available without paying the exchange fee. We are checking on this though.

For information about using cash indices through the Sierra Chart Exchange Data Feed and paying the exchange fee, refer to:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#CashIndexes

If you are using $SPX (CBOE Index) an immediate replacement is to use $INX. $INX is the S&P 500 cash index.

Or you can use the CFD symbol SPX500. This is a good symbol to use as well.


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If you are an Interactive Brokers user, we have now set all IB specific CBOE cash index symbols to now directly obtain historical daily data from Interactive Brokers. But you do have to pay for the market data permission for that exchange through Interactive Brokers. And it is necessary to update the symbol settings first:

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

After updating symbol settings, you can update the charts with:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#DownloadDataForAllHistoricalCharts

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Furthermore, with our planned support of the NASDAQ global indices feed, this will be a solution for historical and real-time data for cash indices around the world and in the US for our user base.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-11-17 18:26:33
[2020-11-03 21:38:41]
Sierra Chart Engineering - Posts: 91599 | Ending Date: 2021-04-05
This is from our data provider:
CBOE Indexes are assessing a $1 fee for access to their data - including end of day. So we have had to block all users unless they are paying.

A workaround for this will be with our upcoming NASDAQ global indices data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-11-03 21:39:01
[2020-11-16 14:41:52]
licanulla - Posts: 2 | Ending Date: 2020-11-26 [Expired]
Missing cca 2 years of intradat data for IB Index SPX (SPX-IND-CBOE).
Any time-frame but daily misses data between 2018-11-16 and 2020-10-06. Tried deleting files, reloaded charts, etc.
[2020-11-16 18:06:25]
Sierra Chart Engineering - Posts: 91599 | Ending Date: 2021-04-05
We do not provide technical support for Interactive Brokers data.

Use the symbol SPX500 instead:
https://www.sierrachart.com/index.php?page=doc/SCRealTimeFOREX.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-11-17 08:47:58]
licanulla - Posts: 2 | Ending Date: 2020-11-26 [Expired]
I expected a little bit of a customer service here and an attempt to investigate.
There is no daily HD for SPX500 as it's stated at the beginning of the thread.
IB has no 2 year gaps in intraday data, Seirra does. How do I get both symbols at the same time?
Date Time Of Last Edit: 2020-11-17 08:53:47
[2020-11-17 16:55:27]
Sierra Chart Engineering - Posts: 91599 | Ending Date: 2021-04-05
Our position is very clear. We have terminated support for the garbage Interactive Brokers service. Refer to all of the information in the first and second sections on this page:
https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php

And here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48856#SupportBoard

Do not ask us anything further about that. Otherwise discontinue Sierra Chart.

There is no daily HD for SPX500 as it's stated at the beginning of the thread.
It says no such thing. You can use SPX500 or you can use $INX. If you are having trouble accessing data for either of these, then follow the instructions below:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-11-17 17:01:18

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