Support Board
Date/Time: Tue, 04 Nov 2025 06:00:07 +0000
Connectiom error
View Count: 614
| [2020-11-01 18:25:47] |
| GreyLock58 - Posts: 170 |
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Hi. I Started the Denali feed and activated an exchange. I am receiving a popup stating " Connection error message from service: SC Futures Order Routing/Data|Connection error: Trade account not assigned.|Date-Time: 2020-11-01 11:00:07" Please advise.
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| [2020-11-01 22:46:57] |
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Yes this is true we no longer see the trading account assigned to your Sierra Chart account. Do you still have a funded trading account? If so, with what broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-01 23:00:11] |
| GreyLock58 - Posts: 170 |
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I have a funded account with Amp of $18,000. My last communique with Amp was I needed to engage Denali and exchanges that I am going to trade. And then they would continue with their initialization. I do not have an assigned broker.
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| [2020-11-01 23:22:15] |
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Therefore, please complete this form: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm We will get this taken care of. We are going to authorize the CME data now for a few days for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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