Support Board
Date/Time: Tue, 04 Nov 2025 06:02:07 +0000
Intraday chart not updated when Date Range is used
View Count: 658
| [2020-10-29 16:39:04] |
| User235957 - Posts: 2 |
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After one of the recent updates some of my intraday charts that use Date Range stopped being updated. I can see the current price moving on the vertical axis and on the top of the chart but the chart itself doesn't change. The chart uses Date Range, if I switch to Number of days it starts working. I can manually reload and recalculate the chart and it updates to the current time but doesn't update going forward. I attached a sample chartbook to illustrate the problem. Also attached an image, as you can see the current time is 13:13:49 but the chart hasn't updated since 12:10 or so. http://www.sierrachart.com/image.php?Image=1603991630425.png Date Time Of Last Edit: 2020-10-29 17:16:10
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 DateRange.Cht - Attached On 2020-10-29 16:36:22 UTC - Size: 3.18 KB - 328 views |
| [2020-10-29 17:31:44] |
| John - SC Support - Posts: 42737 |
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Are you only having this problem in a Sub-Instance?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-29 17:33:44] |
| User235957 - Posts: 2 |
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No, it's in both - main and sub-instance.
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| [2020-10-29 19:12:37] |
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We are resolving this now. We will have a new revision out in a few minutes. At that time update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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