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Direct MessagesDate/Time: Tue, 07 May 2024 13:17:44 +0000
SC Data All Services FOREX Historical Daily Chart Problem (gaps)
View Count: 527
| [2020-10-25 21:53:03] |
| ticinotrader - Posts: 378 |
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Dear Support, I am having issues with the Historical Daily FOREX charts of the SC Data All services feed (provided by FXCM). The daily charts are full of gaps between the bars (between the close of one bar and the open of the next even on weekdays). I tried to re-download data to see if I have missing data on my charts, but it did not help. They are completely different (lots of gaps), compared to the charts that I had earlier. I am using this feed's daily/historical charts every single day since many years now but until recently the Historical Daily charts of the FXCM feed were almost identical to the 1-day period (1-0-0) intraday charts, if the session times were set properly. Now they are completely different because of the gaps. I am using SC v2182. Have not made any changes to the Can you please let me know if there was any change to the FX historical data (made either by you or FXCM)? Please also advise, in case if this is the result of a setting that I need to adjust (I am using identically set charts since many years now). Thanks in advance. |
| [2020-10-25 22:11:58] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-25 22:19:04] |
| ticinotrader - Posts: 378 |
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Historical Daily (left) and 1-day (1-0-0) Intraday chart (on the right - using NY/EST timezone 17:00:00 - 16:59:59 session time) - AUDUSD http://www.sierrachart.com/image.php?Image=1603664127771.png Date Time Of Last Edit: 2020-10-25 22:21:00
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| [2020-10-29 03:02:18] |
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We have started to look into this, but it is clear, this is very involved to isolate why this is happening. Allow at least two weeks before we can properly allocate time to it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-01 16:26:47] |
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This issue is now resolved. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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