Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 11 May 2024 11:26:29 +0000
[Locked] - show market data columns grayed out
View Count: 640
| [2020-10-14 07:53:41] |
| Ed C. - Posts: 101 |
|
I have a chartbook with several charts in it. On one and only one of the charts, the "show market data columns" on the Trade menu is grayed out, and there is no market data showing on the right-hand edge of the chart, but the data is being provided. Is there an option that enables and disables this option per chart? Thanks! |
| [2020-10-14 11:45:49] |
| |
|
Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 04:28:04] |
| Ed C. - Posts: 101 |
|
http://www.sierrachart.com/image.php?Image=1602735998234.png Is this satisfactory? I have cleared all other studies off the chart. |
| [2020-10-15 14:46:23] |
| John - SC Support - Posts: 31534 |
|
Most likely you have the wrong columns being displayed. You probably have the Buy and Sell columns, but not the Bid Size/Buy column. Refer to the information starting here: Global Trade Settings Windows: Buy Order Column - Left/Center/Right Aligned If it is not this, then refer to this section for other items that may be the cause: Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 15:23:21] |
| Ed C. - Posts: 101 |
|
I changed the name, but not the underlying data. I did not change this chart - one day it was working, the next it wasn't. I wrote code for 35 years, so I think I would've checked any changes I'd made to the chart.
|
| [2020-10-15 15:26:09] |
| John - SC Support - Posts: 31534 |
|
Please attach a chartbook with that chart in it following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 15:30:39] |
| Ed C. - Posts: 101 |
|
None of the reasons listed in Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns apply. As I said before, it doesn't show up on just this one chart. Every other chart I have in that chartbook shows it. It's not the data feed. It's not the display options. The entire selection is grayed out. Please see attached. |
| Attachment Deleted. |
DOM.png| [2020-10-15 15:34:26] |
| Ed C. - Posts: 101 |
|
Here's the chart.
|
 Chartbook1.Cht - Attached On 2020-10-15 15:34:21 UTC - Size: 1.5 KB - 196 views |
| [2020-10-15 16:10:33] |
| John - SC Support - Posts: 31534 |
|
First, the fact that the Show Market Data Columns is grayed out is normal in this case. This is because you have the option for Trading Chart DOM On. Refer to the information in the 4th paragraph of this section: Trade Menu: Show Market Data Columns (Trade menu) Second, as we suspected, the columns that are displayed are the Buy Order Column and the Sell Order Column. If you are typically using the option for Show Market Data Columns then this may explain your confusion, as the Buy and Sell columns never displayed when you just use the option for Show Market Data Columns. Since somehow, the option for Trading Chart DOM On was enabled, this probably changed what you typically had displayed. Again, refer to the information in the section liked above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 18:32:48] |
| |
|
None of the reasons listed in Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns apply. This was not true. It is item 3 in that section.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: