Support Board
Date/Time: Tue, 04 Nov 2025 02:32:01 +0000
Cannot trade
View Count: 563
| [2020-10-12 13:52:05] |
| User380359 - Posts: 8 |
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Hello, I have set up a live account with AMP I have been paper trading with no issues however when I tried to place a live order today I'm getting this message (please see attachment) Please tell me what is the issue and how to fix it, thank you ! Account number AC132796 |
 accounterror.png / V - Attached On 2020-10-12 13:50:09 UTC - Size: 206.96 KB - 213 views Attachment Deleted. |
| [2020-10-12 14:45:44] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-12 15:00:54] |
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This is now resolved. Try submitting an order again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-12 15:06:19] |
| User380359 - Posts: 8 |
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You fixed it, thank you ! Also, since I opened my account through AMP, that means the monthly payment to Sierra Chart is directly deducted from my AMP account right ? |
| [2020-10-12 15:12:15] |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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