Support Board
Date/Time: Tue, 04 Nov 2025 02:31:56 +0000
Getting no real-time prices, cannot trade (MessageLog attached)
View Count: 565
| [2020-10-12 13:43:49] |
| TeeJay - Posts: 123 |
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Hello, I am getting no real-time prices, the server permanently disconnects The message log is attached A manual reconnect did not help as did no restart. Updated to 2179 just before, if this is of any value |
 2020-10-12_SierraChart_64-110.jpg / V - Attached On 2020-10-12 13:43:10 UTC - Size: 155.76 KB - 221 views |
| [2020-10-12 14:00:57] |
| TeeJay - Posts: 123 |
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As mentioned as answer in another thread the issue is gone when downgrading from 2179. Same effect had other users seemingly
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| [2020-10-12 14:46:27] |
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The issue relates to using real-time data compression. It is resolved. We have released version 2180. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-12 14:46:36
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