Support Board
Date/Time: Tue, 01 Jul 2025 07:03:03 +0000
**NG spreads not receiving realtime quoyes**
View Count: 737
| [2020-10-12 12:38:49] |
| User664240 - Posts: 207 |
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All symbols in my data base are receiving real time quotes except NG spreads even after updating to the latest version. I received a red banner in the chart window saying "something had failed". Please respond ASAP As I have several positions in these instruments.
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| [2020-10-12 13:18:22] |
| User664240 - Posts: 207 |
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SC IS TELLING ME THAT THE SYMBOL "NGX20-NGZ20.FUT_SPREAD.NYMEX" IS NOT FOUND FOR CURRENT SERVICE.
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| [2020-10-12 13:34:24] |
| User664240 - Posts: 207 |
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Switching from SC data to CQG and back seems to have "awaken" the SC data feed. However it's gone Dormant again and I'm receiving the message that the NGX20-NGZ20.FUT_SPREAD.NYMEX is not found in SC data service http://www.sierrachart.com/image.php?Image=1602509584166.png |
| [2020-10-12 13:42:52] |
| User664240 - Posts: 207 |
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Guys are you looking into this issue. It's clear that SC doesn't recognize the symbol and CQG does but it should not. Upon repetition of switching Data feeds I can replicate the symbol going live and than back to dormant under SC data services. Please attend to this ASAP the market is very active!!
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| [2020-10-12 14:29:38] |
| Sierra_Chart Engineering - Posts: 20025 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-12 14:40:46] |
| Sierra_Chart Engineering - Posts: 20025 |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings This will resolve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-12 14:40:54
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| [2020-10-12 14:50:48] |
| User664240 - Posts: 207 |
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Not only did I previously follow those instructions, but I just followed the EDIT>TRANSLATE SYMBOLS TO CURRENT DATA FEED". The "symbol not found" banner does not appear, but the symbol "NGX20-NGZ20.FUT_SPREAD.NYMEX" is still "DORMANT".
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| [2020-10-12 14:53:58] |
| John - SC Support - Posts: 40676 |
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If you have not updated the symbol settings since our post #6 above, then you need to make sure that you do it. So you need to get the new updated symbol settings.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-12 15:11:50
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| [2020-10-12 14:55:10] |
| User664240 - Posts: 207 |
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disconnecting and re connecting to the Data feed updates the chart but the NGX20-NGZ20.FUT_SPREAD.NYMEX is still "DORMANT", not real time.
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| [2020-10-12 15:04:43] |
| John - SC Support - Posts: 40676 |
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Just to make sure that you have the updated information, be sure you update your Symbol Settings now by following these instructions: Global Symbol Settings: Update Global Symbol Settings For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-12 15:05:55] |
| User664240 - Posts: 207 |
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Ok All seems to be functioning properly.
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