Login Page - Create Account

Support Board


Date/Time: Thu, 25 Apr 2024 01:02:33 +0000



Historic Chart Error

View Count: 1049

[2014-02-10 15:52:04]
User20665 - Posts: 5
HI

I began using the SC real time data feed today in conjunction with my trading feed from CQG. When I try to open a historic chart, I only have data from today with nothing from any previous time period. Further, I cannot do any continuous futures chart with volume rollovers.

I HAVE SENT MY ERROR LOG via the "Send for Analysis" option



[2014-02-10 16:34:49]
Sierra Chart Engineering - Posts: 104368
About the Historical Daily Charts, this was an oversight. We are correcting this now. We will make a posting here when done. Should not take more than 15 minutes.

For Continuous Futures charts, are you referring to Intraday charts? And what is the symbol.


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-02-10 16:38:06
[2014-02-10 16:40:52]
User20665 - Posts: 5
Great thanks

No for the continuous futures chart I was still talking about historic so I think once the historic issue is resolved, my rollover issue will be solved as well.
[2014-02-10 16:49:58]
User20665 - Posts: 5
Further - I am not able to intraday charts for spreads. I am looking at February - April Live Cattle contracts
[2014-02-10 17:25:33]
Sierra Chart Engineering - Posts: 104368
The necessary Symbol Settings for Historical Daily charts are now set up. Update the Symbol Settings as explained here:
http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings

After that is done you need to reopen the Historical charts through File >> Find Symbol.


We are not sure about futures contracts spread support for CQG. That does get complicated and currently it is not supported. So you want to trade spreads? TT FIX supports that:
http://www.sierrachart.com/index.php?l=doc/TradingTechnologies.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account