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Date/Time: Sat, 01 Apr 2023 04:00:48 +0000

Ladder on dome not working

View Count: 309

[2020-10-06 21:01:45]
Rob_2560 - Posts: 20
Lost money today. The price on the ladder on my trading platform is going down when the market price action is going up? What is going on?
Please make this platform the best in the market, not the crapiest. Thank you. RS
Date Time Of Last Edit: 2020-10-06 21:01:54
[2020-10-06 22:26:53]
Sierra Chart Engineering - Posts: 104367
The problem is you are receiving delayed data because the Denali data feed did not renew probably due to an insufficient balance. You will see "Delayed" at the top of the chart or trading DOM. If not, update:
Software Download: Fast Update

You can renew the Denali data feed here:

Also it is the exchange, which creates the concept of delayed data. Not us. The whole concept is completely antiquated.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-10-06 22:29:36

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