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Direct MessagesDate/Time: Fri, 26 Apr 2024 15:52:37 +0000
Trade Chart Freezes
View Count: 1730
| [2013-04-17 23:35:23] |
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Yes we have been hearing about this lately. This is due to an issue with the TransAct interface software from TransAct. We are working on a solution to this. Would seem incredible that you would have to restart your computer over this. That would be unlikely. You will only need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-17 23:36:10
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| [2013-04-18 00:37:17] |
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We have also seen your email messages about this. We believe the solution right now is just for you to update to the current version and you should be fine. We had thought you were on the current version. To update select "Help >> Download Current Version". There are also additional steps we are taking to ensure there will not be any further problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-18 00:37:48
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| [2013-04-18 06:02:02] |
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TransAct has provided us new interface software To connect to their systems. According to them this should resolve the problem. This will be released sometime next week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-19 09:26:37] |
| Carl71 - Posts: 125 |
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Same problem here Please work on this as soon as possible |
| [2013-04-19 09:43:03] |
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If you are using any custom studies, please update to the latest version of Sierra Chart, in case that is the source of the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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