Login Page - Create Account

Support Board

Date/Time: Sat, 20 Oct 2018 05:40:13 +0000

IQFeed not reconnecting

Support Request:
[2013-04-17 20:16:46]
JohnL - Posts: 26
Since I've upgraded to v964, I've been been having a lot of problems with IQFeed stopping updating. In order to fix, I have to disconnect and reconnect.

When the problem occurs, the client shows that the status is not connected, but 0 attempted reconnections. Has there been a change to the IQFeed connection? I see something in 932 about IQfeed server disconnections improvements.

I've never really had problems like this before.
[2013-04-18 01:30:20]
Sierra Chart Engineering - Posts: 65028
It appears that IQ Feed has slightly changed their protocol. There was no mention of this from them. Although they might have mentioned it deep within some technical notes. This has caused one issue and we will see what other problems that might be causing.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-18 07:24:22]
FGBL07 - Posts: 19
Since about two days I'm experiencing the same problem: the data stop updating and the IQFeed client pops up without reconnecting. Have to do it manually.
[2013-04-18 16:09:38]
WarriorTrader - Posts: 179

Support, you may want the Message Log window to pop up when the IQ Client gets disconnected from the internet. I am using 961 and there is a text message in the Message Log when this happens, but the status window is green (rightfully so since SC is connected to the IQ Client).

Don't know why the IQ Client is getting disconnected, but most of the time it reconnects on it's own. Sometimes I do have to manually reconnect in the IQFeed Connection Manager.


On a side note: any time frame when OEC will be using the Fast FIX adapter?

Date Time Of Last Edit: 2013-04-18 16:11:46

To post a message in this thread, you need to login with your Sierra Chart account:


Login Page - Create Account