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Date/Time: Wed, 24 Apr 2024 20:54:42 +0000

How to Post a Message for Support

Live Chart Update

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[2020-09-23 19:33:21] #1 [Go To First Post]
EasyBlue22 - Posts: 7
Hello, my aapl/US stocks chart doesn’t update unless I close the app or computer it doesn’t give me real time updates even though that is checked and hours are set intraday day from 08:00:00 to 15:59:59 how can I resolve this?

[2020-09-23 20:13:36] #2 [Go To First Post]
John - SC Support - Posts: 31088
You are not connected to a Real-Time data feed. What you are getting right now is the Historical data from Sierra Chart. Refer to the information here: Sierra Chart Historical Data Service Also refer to the information here for what Real-Time data is included with a Sierra Chart package: Real-Time Data If you want Real-Time U.S. Equities data, you can get that through the Sierra Chart Exchange Data Feed. Refer to the information here: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-23 20:39:22] #3 [Go To First Post]
EasyBlue22 - Posts: 7
Thank you so I got a bit confused reading all of this information. Is there a link to where I can be billed monthly for nasdaq, s&p 500 and Dow Jones indices such as apple Tesla Boeing Netflix etc. I read that most US indices were 5.25 per month but to get access I would have to pay 25 per month so I got a bit confused there.

[2020-09-23 21:06:00] #4 [Go To First Post]
John - SC Support - Posts: 31088
All of these exchanges are available through the Sierra Chart Exchange Data Feed and are billed monthly. There is a fee for the data feed itself depending on how many symbols you will be tracking at the same time ($25.00 for up to 150 symbols and $50.00 for up to 500 symbols). Then there is the cost of the exchanges themselves, which for the indices is $5.25 per exchange. All of this is explained in the documentation for the Sierra Chart Exchange Data Feed here: Sierra Chart Exchange Data Feed When you are ready, just walk through the Sierra Chart Exchange Data Feed Setup Instructions which are here: Sierra Chart Exchange Data Feed: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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