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How to Post a Message for Support

Trade account and order entry

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[2020-09-16 14:18:46] #1 [Go To First Post]
User575399 - Posts: 305
How can I place a stop- limit bracket order from the Trade account and order entry window ? It keeps getting rejected . Not sure what I’m doing wrong. Thanks

[2020-09-16 20:14:11] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So you want the parent order to be a Stop-Limit order and then have a Target and Stop Attached orders? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-16 20:46:18] #3 [Go To First Post]
User575399 - Posts: 305
Yes

[2020-09-18 10:27:27] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What is the rejection message that you are getting. Instructions: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-18 14:33:42] #5 [Go To First Post]
User575399 - Posts: 305
This . I can do the order on my desktop, but I’d like to do it on mobile too


Private File

[2020-09-18 18:54:02] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure you specify Price2 on the order form, on the web-based trading panel when using a Stop-Limit order. Assuming that is the order type that you are using. We still cannot see the specific rejection message from that screenshot. Also it is of poor quality. It will be shown in the log below. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-18 19:48:03] #7 [Go To First Post]
User575399 - Posts: 305
I also did that. No clue why it wont let me put in the orders

[2020-09-18 23:14:11] #8 [Go To First Post]
User575399 - Posts: 305
This log?


Screenshot (188).png / V - Attached On 2020-09-18 23:14:04 UTC - Size: 338.42 KB - 184 views

[2020-09-19 19:58:37] #9 [Go To First Post]
User575399 - Posts: 305
Any ideas ?

[2020-09-20 02:32:36] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes that is the log but we do not see that particular rejection. You need to take a screenshot of it, at the time there is a rejection. It should be at the top of the log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-09-20 03:27:13] #11 [Go To First Post]
User575399 - Posts: 305
Here is the message Screenshot again. I sent it last time Date Time Of Last Edit: 2020-09-20 03:27:53


Private File Private File

[2020-09-21 21:33:59] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to see the message in the log at the bottom of that page that shows the actual rejection text. It should have the word Reject or Rejected in it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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