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Date/Time: Wed, 24 Apr 2024 06:34:45 +0000



Using 2nd Install

View Count: 428

[2020-09-15 16:23:04]
User443403 - Posts: 9
I have package #5 (paid) thru my broker (AMP) - I have one install set up with AMP/CQG and that is working fine. I installed a second instance to use with my BitMex account - but every time I try to connect I get an not authorized message.

First, is this allowed? And if so, what am I doing wrong?

Thanks!
[2020-09-15 20:53:27]
Sierra Chart Engineering - Posts: 104368
Direct Sierra Chart Account

When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below:

Direct Sierra Chart Account
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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