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Direct MessagesDate/Time: Sat, 20 Apr 2024 07:04:57 +0000
Denali Feed Problems Data Gap in Chart
View Count: 435
| [2020-09-10 08:03:59] |
| User264564 - Posts: 9 |
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Hello, i have a big data Gap in every market, starting from the moment i turned off sierrachart yesterday. What might be the problem, what can i do? I attached a file Thank you, Manuel |
| [2020-09-10 08:04:08] |
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We have looked into this. And it is clear, that an ISP somewhere has a problem and there is no connectivity to the historical data servers from your location. We verified that the servers are functioning correctly: HD Request # 3 | Downloading Intraday chart data for MESU20_FUT_CME to the file MESU20_FUT_CME.scid. Service: cme | 2020-09-10 03:43:40.399
HD Request # 3 | Download start date-time: 2020-09-09 23:12:00.000 | 2020-09-10 03:43:40.400 HD Request # 3 | Disabling Intraday chart updating for symbol. | 2020-09-10 03:43:40.400 HD Request # 3 | Using server: ds23.sierracharts.com port 10149 | 2020-09-10 03:43:40.401 Socket (3) | Creating socket. | 2020-09-10 03:43:40.402 Socket (3) | Send buffer size: 0 | 2020-09-10 03:43:40.402 Socket (3) | Receive buffer size: 0 | 2020-09-10 03:43:40.402 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-09-10 03:43:40.403 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-09-10 03:43:40.908 HD Request # 3 | Sending historical data logon request message. | 2020-09-10 03:43:40.908 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-09-09 23:12:00. Record interval: 0. Symbol: MESU20 | 2020-09-10 03:43:41.613 HD Request # 3 | Decompressing data. | 2020-09-10 03:43:41.860 HD Request # 3 | Receiving Intraday data for MESU20_FUT_CME starting at 2020-09-09 23:12:01 | 2020-09-10 03:43:42.125 HD Request # 3 | Truncating file to starting date-time of 2020-09-09 23:12:01.034 | 2020-09-10 03:43:42.126 HD Request # 3 | Timestamp of first Intraday data file record written: 2020-09-09 23:12:01 | 2020-09-10 03:43:43.374 Socket (3) | CloseSocket call. | 2020-09-10 03:43:43.406 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2020-09-10 03:43:43.406 Socket (3) | Maximum receive buffer size during socket life: 55161 | 2020-09-10 03:43:43.406 Socket (3) | Signaling to core to close socket | 2020-09-10 03:43:43.406 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-09-10 03:43:43.407 Historical data download thread signaled to stop. | 2020-09-10 03:43:43.407 HD Request # 3 | Received 40381 records from 2020-09-09 23:12:01.034 to 2020-09-10 03:43:39.994 (4.5 hours) and wrote 40381 records for MESU20_FUT_CME | 2020-09-10 03:43:43.408 When the problem is resolved try again: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-10 12:31:57] |
| User264564 - Posts: 9 |
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okay, so can i make changes in the server or something? It still doesnt work, when i click "delete and download historical data"
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| [2020-09-11 10:11:15] |
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We think we know why this has been occurring and the issue is now resolved. Please try downloading the data again: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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