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Direct MessagesDate/Time: Fri, 26 Apr 2024 06:07:17 +0000
No open handle on OHLC Charts
View Count: 502
| [2020-09-03 13:43:08] |
| TeeJay - Posts: 123 |
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Hello, I realized this behavior for quite some time now, but only on my index charts (IUXX, NASX, SPX, DOW, ...) At beginning of RTH a new last bar (daily charts) shows up, but there is never an open handle/indicator. I always have to delete and re-download for the left open indicator on the bar to show up. This did not disturb me that much on the indexes. But now I have this behavior also on many of my stock charts, and this is really annoying. There I have to hit Reload and Recalculate or simply Reload All Charts. This leads to the effect that all my programmed alerts I receive at trade start of RTH are all played again because of the reload. As these are quite many this is really bad. I was out of trading for some time so I don't know when it exactly started but it was not always that. Can you please investigate why the open indicator on the bars does not show up anymore? I don't want to have to reload/recalculate at every session start. If you need my chart settings please tell me. Thanks |
| [2020-09-03 15:33:51] |
| John - SC Support - Posts: 31131 |
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We need to see an image of the what you are seeing. Please attach a screenshot using these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-03 18:00:05] |
| TeeJay - Posts: 123 |
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This is an actual picture of the SP500. This is the same every single day, for all the indexes I use. http://www.sierrachart.com/image.php?Image=1599155911690.png And for a stock chart I will post another screenshot tomorrow at session start because for today I reloaded all of them already. Thanks |
| [2020-09-04 13:32:41] |
| TeeJay - Posts: 123 |
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Here is a chart from short after session start today, also no open handle http://www.sierrachart.com/image.php?Image=159922642246.png Here's another one http://www.sierrachart.com/image.php?Image=159922632934.png As said, for stock charts it is enough to "Reload and Recalculate", for the index charts there has to be a complete delete/re-download done every day Date Time Of Last Edit: 2020-09-04 13:35:58
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| [2020-09-11 17:49:38] |
| TeeJay - Posts: 123 |
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Is there anything new on this case, it is still the same issue every single day Thanks |
| [2020-09-16 10:05:55] |
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We apologize for the delay. We did do some work on this in the latest version. See if that makes a difference. Otherwise, we will have to get back to this later. But you are not going to see an open price until the regular trading hours for US equities. This definitively cannot be true at all: for the index charts there has to be a complete delete/re-download done every day
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-16 10:06:51
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