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Direct MessagesDate/Time: Sat, 11 May 2024 13:26:28 +0000
Logon rejected due to authorization failure
View Count: 532
| [2020-08-29 09:54:16] |
| User907968 - Posts: 802 |
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Hi, As of this morning I am unabled to download historical data from CME group exchanges - Historical data logon error: Logon rejected due to authorization failure. Excerpts from message log: Software version: 2159 64-bit | 2020-08-29 04:45:32.619 Primary Thread ID: 7368 | 2020-08-29 04:45:32.619 Usage end date: 2020-12-27 | 2020-08-29 04:45:32.619 Enabled for: Advanced Features 2. | 2020-08-29 04:45:32.619 Enabled for: Sierra Chart Historical Data Service. | 2020-08-29 04:45:32.619 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-29 04:45:32.619 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-29 04:45:32.619 Current selected Data/Trading service: SC Data - All Services | 2020-08-29 04:45:32.619 Custom symbol settings values: enabled | 2020-08-29 04:45:32.619 Chart Update Interval: 500 | 2020-08-29 04:45:32.619 Intraday Data Storage Time Unit: 0 | 2020-08-29 04:45:32.619 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-08-29 04:45:32.619 2020-08-29 10:45:32 Local computer time | 2020-08-29 04:45:32.619 2020-08-29 09:45:32 Local computer time in UTC | 2020-08-29 04:45:32.619 2020-08-29 04:45:32 Local computer time in SC Time Zone | 2020-08-29 04:45:32.619 2020-08-29 09:45:07 Server time in UTC | 2020-08-29 04:45:32.619 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-08-29 04:45:32.619 Program path: F:\SierraChart_DEV2\ | 2020-08-29 04:45:32.619 Data Files path: F:\SierraChart_DEV2\Data\ | 2020-08-29 04:45:32.619 OS Version Number: 10.0 | 2020-08-29 04:45:32.619 Locale Setting: C | 2020-08-29 04:45:32.619 Triggering next historical data download in queue. | 2020-08-29 04:46:30.066
HD Request # 13 | Downloading Intraday chart data for ESU20 to the file ESU20.scid. Service: cme | 2020-08-29 04:46:30.066 Enabling compression for file: F:\SierraChart_DEV2\Data\ESU20.scid. This may take a while. | 2020-08-29 04:46:30.067 HD Request # 13 | Download start date-time: 2020-08-27 09:06:59.000 | 2020-08-29 04:46:30.067 HD Request # 13 | Using server: ds21.sierracharts.com port 10149 | 2020-08-29 04:46:30.067 Socket (3) | Creating socket. | 2020-08-29 04:46:30.067 Socket (3) | Connecting to IP: 216.1.90.129. | 2020-08-29 04:46:30.067 Socket (2) | Socket gracefully closed by remote side. | 2020-08-29 04:46:30.164 Socket (2) | Closed. | 2020-08-29 04:46:30.164 HD Request # 13 | Setting DTC encoding to Binary VLS | 2020-08-29 04:46:30.262 HD Request # 13 | Sending historical data logon request message. | 2020-08-29 04:46:30.262 Socket (3) | CloseSocket call. | 2020-08-29 04:46:30.357 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-08-29 04:46:30.357 HD Request # 13 | Error downloading historical Intraday data for ESU20. Historical data logon error: Logon rejected due to authorization failure. | 2020-08-29 04:46:30.357 Added historical Intraday data request for ESU20 to the queue. | 2020-08-29 04:46:30.357 Triggering next historical data download in queue. | 2020-08-29 04:46:30.357 Historical data download thread signaled to stop. | 2020-08-29 04:46:30.357 HD Request # 13 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ESU20 | 2020-08-29 04:46:30.357 HD Request # 13 | Completion time: 0s | 2020-08-29 04:46:30.357 |
| [2020-08-29 10:24:08] |
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We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-29 13:28:25] |
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We did resolve this about three hours ago.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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