Support Board
Date/Time: Tue, 04 Nov 2025 11:13:46 +0000
Data connection
View Count: 636
| [2020-08-27 19:24:33] |
| Scott Parker - Posts: 9 |
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Does SC have live people that offer service? You claim to have a phone number for support, where is the phone number posted? Charged to my account. xxx-xxx-xxxx [Number removed for privacy] Date Time Of Last Edit: 2020-08-28 13:33:01
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| [2020-08-28 05:20:21] |
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We will contact you tomorrow morning, Friday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-28 13:49:46] |
| John - SC Support - Posts: 42737 |
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We tried calling but just got voicemail. That may be due to our using Skype, so there is not a phone number associated with the call, so you may have to allow it go through. Let us know when would be a good time to call so we can be sure that we can connect. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-28 13:52:43] |
| Scott Parker - Posts: 9 |
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Hello John. Just got your voice mail. But your call did not show up on my phone. (weird) So I cant return your call. please call anytime. regards |
| [2020-08-28 13:57:44] |
| John - SC Support - Posts: 42737 |
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I will call again right now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-28 14:44:31] |
| John - SC Support - Posts: 42737 |
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Called and talked to customer. He just had a few questions about getting setup with data, but he also had a few charts that were not updating. Answered his questions about the data and found that he had some incorrect symbols so we used the option Edit >> Translate Symbols to Current Service to fix that issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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