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Date/Time: Fri, 29 Mar 2024 15:45:16 +0000



Real time data charts are delayed - pics attached

View Count: 506

[2020-08-25 10:55:10]
HeyUgly - Posts: 233
what gives? first time ive encountered this. below is my other platforms L2
this morning i came in and nothing is updating in real time, see the
L2 on my order entry platform is correct and Sierra is not updating in real time at all

please advise.

thanks in advance
imageYO.PNG / V - Attached On 2020-08-25 10:53:53 UTC - Size: 65.27 KB - 170 views
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[2020-08-25 11:00:36]
HeyUgly - Posts: 233
I have a real time sub for stocks data, the futures data on sierra is working fine
[2020-08-25 11:18:15]
HeyUgly - Posts: 233
charts have not moved all morning
imageYO.PNG / V - Attached On 2020-08-25 11:18:04 UTC - Size: 73.45 KB - 171 views
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[2020-08-25 12:29:17]
HeyUgly - Posts: 233
ive diconnected the data and reconected, but same deal price is not updating in realtime, its always 10-15mins behind , everything has been fine
[2020-08-25 18:39:36]
Sierra Chart Engineering - Posts: 104368
We want you to update to the current version of Sierra Chart following these instructions here:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-08-25 19:31:42]
John - SC Support - Posts: 30459
The issue has now been resolved, you do not need to update. To redownload the affected data, refer to the information here:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-08-26 00:28:54]
Sierra Chart Engineering - Posts: 104368
Post #6 is not applicable in your case. Let us know if you still see a problem. We do not know what the cause is in your case.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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