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Date/Time: Mon, 06 May 2024 01:06:03 +0000



[User Discussion] - LIVE account with Sierra Charts not visible, data connection issues

View Count: 387

[2020-08-24 17:52:00]
User268057 - Posts: 2
need help setting up sierra charts. Is there a central checklist for setting up sierra charts for live trading, with real-time data service? Some friends have switched over to Sierra, and are having the most difficult time to connect to their accounts, and with real-time data. And yes, we unchecked trade simulation on, signed the agreements, selected package 3, still... They have received help from AMP, but they lack connecting properly. so, Is there a central checklist for setting up sierra charts for live trading, with real-time data service?
[2020-08-25 04:36:50]
Sierra Chart Engineering - Posts: 104368
Your account has been activated and the usage time extended if necessary.

If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu.

After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit".

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Follow the set up instructions for the particular Trading service you will be using from this page:
Supported Data and Trading Services: Supported Services
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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