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Data connection failed (Rithmic)

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[2020-08-24 16:33:25] #1 [Go To First Post]
User600210 - Posts: 1
Hi, Can you assist with the following. I cannot connect to data provider. I've copied the error log below. Many thanks. Reading Internal Order ID file. \| 2020-08-23 16:45:25.765 Reading Trade Orders file. \| 2020-08-23 16:45:26.016 Reading Trade Positions file. \| 2020-08-23 16:45:26.017 Reading Account Balance file. \| 2020-08-23 16:45:26.017 UDPListener (1328). Port 22904 \| Listening on UDP port 22904. \| 2020-08-23 16:45:26.048 Software version: 2150 64-bit \| 2020-08-23 16:45:26.048 Primary Thread ID: 137380 \| 2020-08-23 16:45:26.048 Enabled for: Sierra Chart Historical Data Service. \| 2020-08-23 16:45:26.048 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-08-23 16:45:26.048 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-08-23 16:45:26.048 Current selected Data/Trading service: Rithmic Trading \| 2020-08-23 16:45:26.048 Custom symbol settings values: enabled \| 2020-08-23 16:45:26.048 Chart Update Interval: 500 \| 2020-08-23 16:45:26.048 Intraday Data Storage Time Unit: 1 \| 2020-08-23 16:45:26.048 Time Zone: +08:00:00 (HKT+08) \| 2020-08-23 16:45:26.048 2020-08-23 16:45:26 Local computer time \| 2020-08-23 16:45:26.048 2020-08-23 08:45:26 Local computer time in UTC \| 2020-08-23 16:45:26.048 2020-08-23 16:45:26 Local computer time in SC Time Zone \| 2020-08-23 16:45:26.048 2020-08-23 08:45:26 Server time in UTC \| 2020-08-23 16:45:26.048 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-08-23 16:45:26.048 Program path: C:\SierraChart\ \| 2020-08-23 16:45:26.048 Data Files path: C:\SierraChart\Data\ \| 2020-08-23 16:45:26.048 OS Version Number: 10.0 \| 2020-08-23 16:45:26.048 Locale Setting: C \| 2020-08-23 16:45:26.048 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-08-23 16:45:26.048 Allowed protected custom studies: \| 2020-08-23 16:45:26.048 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. \| 2020-08-23 16:45:26.076 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-08-23 16:45:26.179 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-08-23 16:45:26.441 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-08-23 16:45:26.441 Received 5 login tokens. \| 2020-08-23 16:45:26.874 Symbol settings MD5 received. Request ID: 1. \| 2020-08-23 16:45:27.250 Symbol settings are up-to-date for rithmic.trading. \| 2020-08-23 16:45:27.250 Files to Open on Start up \| Opening file: ExampleChartbook.cht \| 2020-08-23 16:45:30.171 ESU0-CME 5 Min #11 \| Reloading chart. \| 2020-08-23 16:45:30.218 ESU0-CME 1000 Volume #1 \| Reloading chart. \| 2020-08-23 16:45:30.245 ESU0-CME #3 \| Reloading chart. \| 2020-08-23 16:45:30.525 ESU0-CME #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-08-23 16:45:30.525 ESU0-CME 1000 Volume #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-08-23 16:45:30.564 Rithmic Trading \| Port for executable: 52803 \| 2020-08-23 16:45:32.552 Listening socket (1380). Port 52803 \| Closed. \| 2020-08-23 16:45:32.552 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-08-23 16:45:32.555 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim \| 2020-08-23 16:45:32.580 Rithmic Trading \| Bridge process is running. \| 2020-08-23 16:45:34.597 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 52803 \| 2020-08-23 16:45:34.597 DTC Client socket (1) \| Creating socket. \| 2020-08-23 16:45:34.597 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-08-23 16:45:34.597 Rithmic Trading \| Connected to server. \| 2020-08-23 16:45:34.600 Rithmic Trading \| Starting socket receive thread. \| 2020-08-23 16:45:34.600 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2020-08-23 16:45:34.600 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2020-08-23 16:45:34.604 Rithmic Trading \| Sending logon request message. \| 2020-08-23 16:45:34.604 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2020-08-23 16:45:34.608 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2020-08-23 16:45:34.618 Rithmic Trading \| Message from server: Connecting to Rithmic Singapore server. \| 2020-08-23 16:45:34.618 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2020-08-23 16:45:44.019 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2020-08-23 16:45:46.548 Rithmic Trading \| Received logon response. \| 2020-08-23 16:45:46.548 Rithmic Trading \| Server Name: DTC Bridge. \| 2020-08-23 16:45:46.548 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2020-08-23 16:45:46.548 Rithmic Trading \| Logon error received from server \| 2020-08-23 16:45:46.548 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-08-23 16:45:46.548 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-08-23 16:45:46.548 Rithmic Trading \| Waiting for socket receive thread to end \| 2020-08-23 16:45:46.655 DTC Client socket (1) \| CloseSocket call. \| 2020-08-23 16:45:46.655 Rithmic Trading \| Disconnected. \| 2020-08-23 16:45:46.656 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-08-23 16:45:46.656 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-08-23 16:45:46.656 Rithmic Trading \| Port for executable: 52817 \| 2020-08-23 16:45:48.669 Listening socket (1384). Port 52817 \| Closed. \| 2020-08-23 16:45:48.669 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-08-23 16:45:48.671 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim \| 2020-08-23 16:45:48.686 Rithmic Trading \| Bridge process is not running! \| 2020-08-23 16:45:50.708 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 52817 \| 2020-08-23 16:45:50.708 DTC Client socket (2) \| Creating socket. \| 2020-08-23 16:45:50.708 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2020-08-23 16:45:50.708 DTC Client socket (2) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2020-08-23 16:45:52.750 * DTC Client socket (2) \| CloseSocket call. \| 2020-08-23 16:45:52.750 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-08-23 16:45:52.750 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-08-23 16:45:52.750 DTC Client socket (2) \| Closed. \| 2020-08-23 16:45:52.750 DTC Client socket (0) \| CloseSocket call. \| 2020-08-23 16:45:52.765 Rithmic Trading \| Disconnected. \| 2020-08-23 16:45:52.765 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-08-23 16:45:52.765 Rithmic Trading \| Port for executable: 52819 \| 2020-08-23 16:45:54.773 Listening socket (1384). Port 52819 \| Closed. \| 2020-08-23 16:45:54.773 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-08-23 16:45:54.775 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim \| 2020-08-23 16:45:54.792 Rithmic Trading \| Bridge process is not running! \| 2020-08-23 16:45:56.802 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 52819 \| 2020-08-23 16:45:56.802 DTC Client socket (2) \| Creating socket. \| 2020-08-23 16:45:56.802 DTC Client socket (2) \| Connecting to IP: 127.0.0.1. \| 2020-08-23 16:45:56.802 File >> Disconnect selected. \| 2020-08-23 16:45:57.981 DTC Client socket (2) \| CloseSocket call. \| 2020-08-23 16:45:57.981 Rithmic Trading \| Disconnected. \| 2020-08-23 16:45:57.981 DTC Client socket (2) \| Closed. \| 2020-08-23 16:45:57.981 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-08-23 16:46:07.737 DTC Client socket (1) \| Closed. \| 2020-08-23 16:46:07.737

[2020-08-25 04:51:04] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have discontinued support for Rithmic: Regarding Rithmic (Our Final Post on this Subject) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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